I have always had good luck at Best Buy. I ordered a blue tooth speaker online. Open box in "excellent" condition. It arrived on time and when I opened the package, I noticed that it had several stickers on the box. I paired it with my phone to test it. It was supposed to be a birthday present in 3 days. As soon as it came on I could tell it had a blown, buzzing speaker. It was obviously never tested. It still had the previous owners name for it in the app. Didn't have time to return and get another one in time for the birthday, so we drove an hour one way to our nearest Best Buy store. Had to exchange it for a new one. $30 higher plus time and fuel. My "excellent" condition speaker wound up costing me more than if I'd bought new to begin with. From the stickers all over the box, I don't think I was the 1st one to return it. Come on Best Buy. Can you not test a product before you rate the condition as excellent and send it out ? Not happy with this Best Buy experience !
Response from Best Buy
November 16, 2025
Hello, Frank.
We understand the frustration of this experience, and would like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5ep1gl), Twitter/X (https://bby.me/sema97), or Instagram (https://bby.me/yvjb9q), and mention your Google review, 70030.
Prices are typical of most BestBuy stores.