Lillian W
October 24, 2026
Went to buy headphones for my grandson. Did not have a credit card at the moment. When they talked me into getting a credit card. I told them I did not want to use it just yet. I never received a bill or a credit card. so I was never able to activate my card. After a couple months I start getting text messages from Citibank. I Called Best buy and the bank. Told them my situation. I never used my credit card. They said they will look into it and get back to me. They didn't. Over a $100 they say I owe. The two boys that so called helped took off so fast and left me standing at the register. I think they took my money and ran. I will never go to Best buy again.
Pittsburgh G
October 23, 2026
Great service at Genius Bar! :)
I just went to make an appointment but I wasn’t sure I had to make an appointment so I went thinking well they might be able to help me you know that I was there, but no I had to make an appointment
Mr. Anthony & Mr. Nick at the side desk were absolute subject matter experts, extremely flexible, understanding, and overacheiving in my complex phone issue & replacement! Great & timely customer service & very informative!