Best Buy Lexington

For the nerd squad they don't know too much about conversion cables HDMI to Display port uni directional cable for instance. Still wonderful store and the employees tried t there best.

We had an amazing experience at this location. We were uncertain which laptop would fit our needs and buget, Alex was incredibly informative and attentive! He did not rush us or pressure us but instead provided his expertise and answered every question we had. We will be back because of our experience with Alex and we know we can trust we will make a great purchase! Thank you Alex!

Email that I sent to Service Experience Manager Yesterday. Re: Terrible Customer Experience - 3220 Nicholasville Store 259 Good morning Sir, I hope this email finds you well. I'm reaching out regarding an experience I had at this location about an hour ago. I visited the store to look for a monitor, which I ended up purchasing (had I not really needed it, I wouldn’t have made a purchase at all). I live in Masterson, so this location is convenient for me. However, going forward, I will not spend another dime here. Before I provide the details, I’d like to mention that I have 15 years of experience in sales and customer service, so I know what bad service looks like. When I entered the store, I went straight to the monitor section. While I was back there, I was going back and forth between two options, unsure of which one I wanted. Additionally, one of the models didn’t have any inventory on the floor, so I was curious if there were more in the back. After about 5–10 minutes of waiting and debating, I decided to get the model with units on the floor. When I reached the cash register, I was frustrated that no one had offered assistance. I shared this with the cashier, John, who apologized and agreed that it wasn’t acceptable. I then asked to speak with a manager, and Jackie (a short, blonde woman) approached. I was surprised she was the manager, as she had walked past me earlier while I was looking at monitors without offering any greeting or assistance. I told her directly that the customer service was lacking. She seemed visibly annoyed by my comment, made a face, mentioned she hadn’t seen me, and then walked off. At this point I asked John if there was another manager in the store. This is when I really got pissed off. John called over the radio to a Justin (Another manager); Justin legit replied to John with, "I can't talk to him, I'm busy doing something else." John was taken aback by the manager's response and honestly didn’t know how to reply. He shared with me everything the manager said over the radio. I thanked John for keeping me informed and then asked him to return the $370 monitor I had just purchased. In that moment, I realized I was acting on emotion and still needed the monitor. Additionally, I didn’t want to drive to the Hamburg location. John then suggested that I reach out via email, which brings us here. While I’m unsure what actions will be taken, my experience was very disappointing. Just four months ago, I purchased a MacBook from this location for $1,700 and received no assistance that day either. I truly feel that some of the staff in the store may have issues related to bias.

Muy buena atención. Y precios