Best Buy always has great items, tech support, and sales help. Will say they need more help in TV's. Otherwise outstanding!!!!
I've went to this best buy several times now for issues that I couldn't solve online, and was told on the phone that they could handle it in the store. Not once has this store been helpful. If you want to experience basically shopping online, but at a brick and mortar store then this one is fine I guess, but I wouldn't waste your time if this was your closest store.
Terrible service! I was stuck in the snow around Lexington and rerouted 5 different times to get to their location. I spoke with the store manager at 10:01 a.m. to give them a heads up that I would be late because of the snow and traffic. The store manager emphatically reassured me it would be OK to come in for my installation. When I get there, the technician doing my install proceeds to tell me he doesn't care what the manager said and that he isn't pushing back his other appointments just because I couldn't get there on time. Had the store manager told me this from the beginning I would have been fine with that and accepted the situation. However, I was told to come on in and drove another 45 minutes through traffic to get there for my installation. Terrible customer service, terrible communication and an all around disappointment. Lost a customer for this one.
Response from Best Buy
March 17, 2026
Hello,
Thanks for sharing your feedback with us. It's understandable having large amounts of snow can impact travel time to get places in time for an appointment. We understand being assured that this would be fine, only to then be told that the installer would not be able to do the service for you, wouldn't be welcome. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/Sr5YZG), Twitter/X (https://bby.me/Znldew), or Instagram (https://bby.me/6UJVmb), and refer to your "Google review #130438" in your message.
I like going here they are so helpful and they know what to do for you best place to shop