So I’m having major issues with the website not letting me create an account keeps saying the account already exist even after creating a new email y’all really need to fix that
No way to contact the store via phone. I have tried for days to get in contact with them. Their answering service in India or somewhere said they submitted a request for a callback, but it’s been days and crickets. Their answering service said they’d get back to me within 24 hours.
Response from Best Buy
August 21, 2026
Hello,
Thank you for taking the time to share your feedback. Trying to get answers to your Best Buy questions should be simple, so we can understand your concern when you are unable to contact your local store. We'd be happy to assist you with any questions you might have. Please connect with us through social media. You can find us on Facebook (https://bby.me/nVtrft), Twitter/X (https://bby.me/Ks0JzA), or Instagram (https://bby.me/5hTL7D). Please reference Google Review, #207688.
Geek squad was very knowledgeable about iPhones and other devices! Great place to go for fast information about electronics - that may save you time and money.
I was informed today that my service appointment has been rescheduled, even though the appointment was originally scheduled for today.
I took the day off from work specifically to be available for this appointment, so receiving notice on the same day that it has been rescheduled is extremely inconvenient and unacceptable.
Response from Best Buy
August 14, 2026
Hello,
Thank you for your review. Not having a service appointment go as planned can be really frustrating, so we understand your disappointment at having an appointment be rescheduled on the day of your appointment. If you would like assistance or want to formally document your review, please send a private message on social media. Please include Google Review 203147 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport