Best Buy Columbia

Well run store that has helpful staff and good selection of all types of consumer electronics. I’ve gotten multiple installs done from them and they are always very professional, clean and on time. No complaints.

It beats Amazon in some things. I'm able to buy computer parts and accessories along with the usual electronic gadgets. Availability is mixed but there are often alternatives in their catalog if you can wait for a shipment. I've been going there for a long time now.

It's great

This place does not answer phone calls on repairs at all even if it’s been more time than they estimated it would take - they put you on voicemail and do not call back. The wait to get to the voicemail is like 15 minutes long no matter what time you call. It’s like they intentionally do not want to speak you and apparently they just redirect you to a call center that is uncooperative and has no actual information to provide. The customer service agent I spoke with said her name was Love. She was rude and unwilling to contact the store and put me through to a live agent and when I asked for a manager she refused to put me through to them as well. When I finally got in touch with someone they told me I needed to come in the store for a status update with no explanation as to why they couldn’t update me on the phone. In fact, I learned they give status updates on the phone all the time.