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Frequently Asked Questions About Best Buy Columbia
How do I check product availability at the Columbia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3276 reviews)
Eric W
October 20, 2026
1 out of 5
Was in this store looking to upgrade my phone, waited 30 mins for help and got none while several associates were behind the counter working on something else, only 1 associated was actually helping a customer. Final asked for help and was ignored initially and then told someone will be with me and to just give him a minute. So today is not the day I will be upgrading my phone, at least not at this best buy.
Response from Best Buy
October 20, 2026
Hello there, Eric!
Thank you for taking the time to reach out on Google with a review. It definitely makes sense expecting friendly and attentive support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #240845 in your message. You can find us here:
Facebook (https://bby.me/RtDwwq)
Twitter/X (https://bby.me/4bXI3x)
Instagram (https://bby.me/ceu5Ys)
We hope to hear from you!
Brad W
October 17, 2026
2 out of 5
The phone center tryed to help, but we ended up calling AT&T ourselves.
Response from Best Buy
October 17, 2026
Hey, there!
Thank you for taking the time to provide us with your feedback. We understand the importance of receiving the help you need. Our team is happy to address this for you, as Best Buy strives for the best possible customer service in every interaction. Please send us a message via social media. Our team can be reached on any of the following platforms:
Facebook (https://bby.me/k7UknB)
Twitter/X (https://bby.me/cLWjK8)
Instagram (https://bby.me/p8JoPs)
Please mention your “Google Review #239838” when sending us the details on social media.
Jonathan R
October 17, 2026
5 out of 5
Jaymi at Best Buy was absolutely fantastic when we were purchasing all new appliances for our new home. She was incredibly knowledgeable, helped us find the best options within our budget, and made what could have been an overwhelming experience completely stress-free. She was patient, thorough, and genuinely invested in making sure we were happy with every selection. Outstanding customer service — Jaymi is the reason we got everything done in one visit. Highly recommend seeking her out!
Heath L
October 16, 2026
5 out of 5
Awesome