Best Buy Columbiana Mall

Do NOT place third party orders with Best Buy. You cannot add an alternate pickup person, the employees aren’t able to answer any questions you have and neither can the company you purchase from. If y’all are going to do business with other companies you should have some type of knowledge as to how it works. I had to cancel an order because the employees wouldn’t release it because we couldn’t changed the alternate pickup person. The cancellation takes hours, so I had to wait for it to be released because it was the only one in the area. People place pickup orders to save time out of their lives and y’all made it extremely difficult. I’ve picked up MacBooks that were under someone else’s name and I know others who have too with no issue. This whole situation just makes me want to avoid purchasing through Best Buy all together cause it really didn’t have to be this difficult. It ain’t this bad at the dang on DMV.

I am disgusted by the customer service. I wanted to return TV that I could not properly mount in my house. It had been 35 days since the purchase and they refused to even give me a gift card for the same value. I had intentions to buy another TV and laptop but I will never come back to Best Buy. I’ve never seen a group of people care so little about losing a life long customer. Save yourself the grief and never shop at Best Buy.

Service at Best Buy Geek Squad in Harbison (Columbia, SC) is all but non-existent. I stood for an hour and received NO service. One customer was served. The one in line when I arrived is still standing there. Best Buy need to hire more people to work in the geek squad, it close it down.

They have nice prizes, but beware services sucks. Problem with computer could not be solved without turning it in. I need the computer for personal and work. So that's a no no. There are solutions they do not want to listen to. So better go somewhere else pay more but have good service.