Best Buy Columbiana Mall

Took me way out of the way. Got directions from someone coming. It was much faster.

I've always come here to purchase my electronics. I have always had great service and help with any recommendations. I would have given them 5 stars but this is the second time I've tried to use my geek squad membership with no real help. I came in today because I couldn't get my phone to work through my little portable speaker. They told me that it is syncing properly but just won't put out sound. That either there is a problem with the phone or speaker is not compatible. My response was to ask if they had another portable speaker to try and see if my phone would connect and work properly so I could have a better idea whether it is a problem with the phone or a compatibility issue. I was told no. This is Best Buy. I can't imagine their techs do not have access to a portable speaker to use for checking these kind of things. This experience truly upsets me. $179.99 a year to be basically shrugged off. I have rarely even used my membership. I don't think it's worth the money. However, store is clean, good variety of products, friendly and helpful staff when shopping or trying to determine what you need to buy. Good store for purchasing electronics, just not so good for repairs.

I ordered two Open Box TVs labeled as 'Good' ('May be missing non-essential parts, accessories, or packaging'), but since you cannot do anything on a Smart TV without the original remote control they should have been labeled 'Fair'. I was notified that they were ready for pick up in the morning and drove at lunch to the Harbison Best Buy. There was no line and was told to wait in my car. 30 minutes later I came back inside. That's when I discovered the TVs had no stands or remotes. No big deal, I asked him to please cancel the order, but he told me that I had to cancel online. But he had marked them as picked up, and it was not possible for me to cancel online, they needed to be returned at the store. No problem, I'll just call them, right? Wrong, I got a call center in Asia. I called again and spoke to Sales in the US, but she transferred me back to Asia. So much fun. I drove back in rush hour heavy traffic, feeling the way you do when a con artist has tricked you, taken your money, and then laughed about what an idiot you had been. I was half expecting to get there and have them tell me that I was out of luck, as if this were a casino and I had simply played and lost a game of chance. But, thanks to a helpful woman at the counter (her last day there before starting a new career), it only took a few minutes to process the return. Like, less than three minutes. The guy who should have done it the first time was not there. If not for the stress, frustration, time and gas wasted, I probably would have simply bought a brand new one from them. Caveat Emptor.

Excellent customer service support