Best Buy Columbiana Mall

💕Oh my sweet Heavens! What an absolutely incredible experience I had here today (10/30/25). I had a scheduled appointment this morning with this stores Geek Squad. When I first walked through their doors, I was greeted in such a friendly manner by a gentleman named Scooter. I then proceeded to the Geek Squad section where I was assisted by a most PHENOMENAL lady named Kris. Along with being very kind and welcoming (also has the most beautiful smile) she was quite knowledgeable and took the needed time to ensure that I was fully knowledgeable about the steps and process of my repair. To say that she EXEMPLIFIES what EVERY Co./Corp wishes to have in their employee would simply be an understatement. * I also especially took mental note that as busy as the Geek Squad was (and they are indeed BUSY), she never made me feel rushed nor “discounted” and treated me only as a valued consumer. She simply stated could be used as a measuring stick by which all employees are measured. When I returned later this afternoon to pick up my phone, I was again greeted in such a welcoming and friendly manner by the fabulous Scooter!!! His actions proved that he is consistent all day welcoming all of Best Buy‘s customers. (And what a wonderful way to enter an establishment 🥰…Certainly sets a positive tone) I again headed to the Geek Squad section where the very friendly, helpful and knowledgeable Anna went and retrieved my phone and had me sign the required final papers. This experience has left me with such positive thoughts and with the knowledge going forward that I will only shop/get repairs in this specific and particular location. Kudos to these 3 who truly went above and beyond in providing the very BEST 🥇customer service experience one could ever hope for!!! Thank y’all from the bottom of my heart ❤️.

Cook in Electronics was informative and helpful in finding me a solution for obtaining a laptop I was looking for, that they did not have at their location and was an upgrade at a lower price than the original I came for.

Moza RS wheel

This business won’t stand by their products, they will sell you expensive defective merchandise and their customer service web of despair will have you running in circles. Their service department will fail to understand your request and do irreparable damage to your valuable personal property. Please avoid purchasing from this store specifically and Best Buy in general. Change your business name to “Best Beware”.