Kimberly H
August 28, 2026
Horrible service. Was told I could come get my phone, never said had ti bring the old phone as I was told I had to mail it in myself. Wouldn’t give me my phone. Drive over 30 minutes for nothing, even tho the email just said bring id or email. Got brushed off with out a care. All because they told the wrong information. Will go through apple next time, too much bullshit had to deal with ontop of it
Deals come out on the app which don't have shipping options. Appleton NEVER has those items in stock - audio and TV equipment, in particular. Seems they don't manage their inventory well. My in-store experience has always been a nightmare finding someone to help. Best to shop elsewhere locally, or better still get items shipped from another more consistent and reliable supplier.
Response from Best Buy
August 23, 2026
Hello MCMLXXII,
Your feedback matters, and we can understand how you feel if you had such a poor experience during your visit. We want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #209031 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/3QFeQP)
• Twitter/X (https://bby.me/jvku8Q)
• Instagram (https://bby.me/MnVrtV)
$10 Same case on Amazon flimsy $70 best by
Not happy with best by shop around before you go to best by
Response from Best Buy
August 15, 2026
Good Afternoon, John,
We would be happy to learn more about this shopping experience you had with us. Please start by sending us a private message on social media that includes your Google review case ID: #203741.
- Facebook (https://bby.me/nPv54B)
- Twitter/X (https://bby.me/L3TwUp)
- Instagram (https://bby.me/11uTE7)
I don’t understand how one store can screw up so much stuff and then to be talked down to by management and to be talked down to by their customer service absolutely ridiculous. I’m completely fed up and done with Best Buy. I will never buy another product from them again if I were anybody else, I would avoid the store and I would buy it elsewhere. It can’t be soon enough that this company goes out of business good riddance.