Linda H
September 26, 2026
If it wasn't for the manager,Nanna, this would have been a two star review. I really appreciate his consistent efforts to make things right for the tv I was searching for as part of a 5 year warranty replacement. This will still cost me in the future but Nanna did all he could to make this a fair deal. I must warn people that if you choose to get the warranty, be careful of Best Buy's returns because (in my case) they did not refund the amount of money that should've been put towards a new TV. And then the new TV needs a warranty , which is again a cost) because when your TV goes to be fixed and they find out they cannot fix it, the warranty is considered done/ended / used up ... no matter how long you might still have on it.
I almost walked out without a TV or the money owed to me but Nanna's commitment to try to fix the many issues I had (many more than what I stated) convinced me to get a tv to replace what broke.
Brian K
September 08, 2026
BEWARE: they only allow 14 days for returns. Checkout takes forever. Go other places that are more customer friendly
Response from Best Buy
September 08, 2026
Hello, Brian,
Thank you for taking the time to share your feedback. While we do have a 14-day return on some products, we can understand your concern. We'd be happy to document your experience here on a corporate level and assist. Please connect with us through social media. You can find us on Facebook (https://bby.me/e00tlZ), Twitter/X (https://bby.me/bhXGIm), or Instagram (https://bby.me/TrrAbi). Please reference Google Review, #219678.
Honey G
September 07, 2026
Placed an order and it was a good experience with the Onsite Representative
Great nice people, nice customer service