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Best Buy Dayton Mall
Services Offered
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Frequently Asked Questions About Best Buy Dayton Mall
How do I check product availability at the Dayton Mall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dayton Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dayton Mall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dayton Mall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4402 reviews)
Enoch Y
October 10, 2025
1 out of 5
Computer, the two credit cards I used to fill out the credit application was hacked after I left the store!
David T
October 07, 2025
2 out of 5
Slow service.
Limited selection.
All i wanted was several ethernet cables. They had only one.
Chris C
October 07, 2025
1 out of 5
First time for everything. Any company when you buy something and decide to return it, you return the product they give you a refund of how you paid. Not BestBuy. My $1,300 purchase was paid with cash and they state we don’t keep that kind of cash on hand. Refund will be a check 5-7 days. Didn’t use my debit card. Seems ridiculous
Response from Best Buy
October 07, 2025
Hi, Chris,
Thanks for reaching out. I can understand expecting clarity on your return.
If you paid more than $800 in cash, we will refund you by check within 10 business days. Here is a link to our Return & Exchange Promise with more details: https://bby.me/hb58bd.
If you have any additional concerns here, please send us a private message on social media. We would be happy to help you on any of the following platforms: Facebook (https://bby.me/iznybi), Twitter/X (https://bby.me/ggxaw2), or Instagram (https://bby.me/f2ewwy).
Please mention the phrase “Google review #52715” when reaching out.
Noah R
October 03, 2025
1 out of 5
it constantly surprises me at how little the employees at not only this best buy, but all the surrounding ones fail to give the most bare level of customer service, from the lack of ability to help customers find items, to offering a bag for multiple items. Its no surprise Best Buy is talking about closing all the ohio locations, and it’ll be a relief when that happens
Response from Best Buy
October 03, 2025
Hi, Noah,
Thank you for your review. Not getting the customer service you're hoping for is frustrating. If you are in need of assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 51366 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport