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Best Buy Dayton Mall
Services Offered
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Frequently Asked Questions About Best Buy Dayton Mall
How do I check product availability at the Dayton Mall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dayton Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dayton Mall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dayton Mall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4306 reviews)
Matthew B
March 08, 2025
4 out of 5
Nice store but seem to have less items each time I go in there. They are really pushing you to order online
Abigail R
March 03, 2025
2 out of 5
As someone who works in management in retail, the staff in the electronics/computer part of this store need customer service training. No acknowledgment of me being here after standing in line for over a half hour. I put my stuff back and left and will be going to the other Best Buy
Response from Best Buy
March 03, 2025
Thank you for sharing your feedback regarding your experience during your visit to one of our stores, Abigail. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64884581. We look forward to hearing from you.
Sincerely,
^Deysha
Casey C
February 25, 2025
5 out of 5
Always the latest cool gadgets, best toy store I know.
Jack S
February 18, 2025
1 out of 5
Customer service at this location is absolutely horrible! I scheduled an appointment for Geek Squad Service for I-Phone repairs. Upon showing up for the SCHEDULED appointment I was told that they didn't have anyone available to perform the work.
I was told to "come back tomorrow". The representative didn't even have the courtesy to apologize for the inconvenience.
Rest assured I will not be coming back to this store!
Response from Best Buy
February 18, 2025
Hello, Jack,
Thank you for providing your review on Google. Not having an agent there to complete your repair is upsetting. We would like to hear about your Geek Squad experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64827666", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay