Best Buy West Little Rock

It all depends on who you actually speak to at BestBuy. Be wary of Geek Squard employees. They're not all built the same. Some are awesome. Others, ... not so much....

OCTOBER 8, 2025 date of posting. Overall Best Buy is not the greatest but this particular location has poor management and rogue employees who can be quite sanctimonious. I had a horrible experience with a Peon Store "Associate" named VAUGHN (I know right). I arrived at the store to return a washed out, overpriced IPAD Air that I bought recently. If you have ever done business with Best Buy, you are fully aware of their abhorred return policy and have one if not the worst return policy in the retail landscape. The 15 days return policy is a complete joke and consumers were to think they are doing business with a third rate kiosk in a mall than a billion dollar in sales company that has a Capitalization of $16 billion dollars. Anyhow I went to cashier Vaughn to return the IPAD and he immediately went into asking me about my bike and where I was parked. Riding a bike in my leisure has absolutely nothing to do with why I was there as I don't know this guy from a hole in the wall. So we go through the whole return spiel (you know checking the serial number, punching codes in the computer etc...). You would think I was returning gold bars rather than returning a made in China overpriced Apple Product. So he scans the code and starts typing. I can tell he had an "attitude" from the start because I wisely chose not to answer his bike questions. I thought the return was complete so I can go on my merry way only for the incompetent employee to ask for the bar code once again. He scans the bar code for a second time, looks befuddled then starts reaching for my phone for information without my permission. I pulled my phone back and asked him, "What information do you need?" and then that is when Vaughn went into full defense mode. He started spewing some nonsense about the return IPAD was outside the return policy and the only thing he could offer was a store credit minus $50. I scoffed at his ignorant suggestion and immediately demanded a Manager because despite what the Peon said I have validation from Best Buy on my phone that I am fully inside the return period for a full refund. James the "Manager" for the night started to regurgitate what Vaughn said and that is when I politely said to him I have an email that states I have until October 11, 2025 to return the IPAD. He proceeds to ask me when I picked up the IPAD from Best Buy (I purchased it online for store pick up) and told him I have no idea and for him to look it up. Of course he asked me the date because he was likely too lazy to look it up and besides I don't remember the day I picked it up and nor should I have to for a silly return. He looked up the date and saw that I picked it up (Started counted with his fingers like a third grader) sometime at the end of September thus making me eligible for a full return. This had Vaughn fuming because James had to override the system so he could issue me a full return. So here is the lesson to remember about Best Buy if you decide to buy online and pickup at the store. THE 15 DAY RETURN POLICY STARTS THE DAY YOU PICK UP THE ITEM NOT THE PURCHASE DATE. Based on my limited interaction with Vaughn, I suggest you question anything he says and ask for a store manager If he flat out denies you a full refund. Don't be a victim of Best Buy's greed and the $16 hour employees that uphold their unethical return policies so the Shareholders and the CEO can make an extra buck.

The staff were friendly

Horrible couldn't find anyone to help me with what I was looking for the workers appeared to not want to be there and we're sending me to the wrong area