Purchased a pricey surround sound system. We were told very simple to set up, plug the unit in and turn on the TV, it would give you step-by-step what to do. And how they were here to help us. WRONG! After reading the instructions multiple times, going to YouTube for videos, we cannot get the sound bar connected. At calling Best Buy and waiting forever for help, their helpful option is to schedule someone to come out for a fee. Are you kidding me? We hung up the phone.
Response from Best Buy
March 16, 2026
Hi Beth,
Thanks for sharing your experience with us. We're concerned to hear that you've been having trouble getting your soundbar set up. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/rvSy1M), Twitter/X (https://bby.me/o0SCMu), or Instagram (https://bby.me/UYGELC) and mention your "Google review #130126," we'll be happy to look into this with you and see how we can help.
Shakiah was super helpful and made the process very easy!
Its best to order online, store does not have a great selection.
I only come here if necessary which it usually isn't.
Went in looking to buy a computer and left there completely happy with my purchase. The employee who helped me narrow down my options was very helpful and exhausted several options when trying to work the best deal for me that he could get.