Best Buy West Little Rock

They had a case and screen protector for my new phone, but only a couple black or clear options to choose from for my Galaxy S25. They had a much larger selection for S23 and S24. Checkout took nearly 15 minutes of waiting behind two customers. Each one being helped by a different employee, but neither one seeming to make any progress? They finally sent the handful of us waiting in line to the middle of the store to check out at those kiosks with some other employees they called up.

Things are just different these days when it comes to customer service. Four (4) employees asked me if I needed help over the course of less than two (2) minutes of being inside. It is/was weird. Can I not ask for help when I’m in need? Why must it be forced on me by corporate or store policy? The employees are only doing what they’re told, but surely they can’t be a fan of something as invasive as having to ask every customer if they need or have been helped. I left after the fourth (4th) ask. I was afraid an employee would follow me outside and ask why I didn’t buy anything. Luckily they didn’t, so I’m giving two stars instead of one.

The store itself is very clean, organized, and well-maintained, which I appreciate. However, my experience with the staff—particularly in customer service, pickup, and technical support—was very frustrating. The individuals working in these departments seemed to have minimal product knowledge. When I asked about TVs, computers, and entertainment systems, I received vague or incorrect information. The so-called “experts” were unable to answer even basic questions, and in some cases, gave advice that was clearly inaccurate. I expect better training and professionalism from a store that markets itself as a destination for electronics expertise. Unfortunately, the staff seemed more interested in joking around with each other than assisting customers. It felt like they were just there to clock in and out rather than actually help anyone. No one seemed genuinely interested in providing support or answering questions, which was disappointing.

Loving my Member Perks and pricing!!!