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Best Buy Green Bay
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Frequently Asked Questions About Best Buy Green Bay
How do I check product availability at the Green Bay Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Green Bay Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Green Bay stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Green Bay Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3491 reviews)
Tim P
February 20, 2026
1 out of 5
BUYER BEWARE - BEST BUY NO SERVICE. Bought a microwave with factory installation dents on door from factory. Best Buy wont even help me get my money back from GE. Selling defective junk!!! Shop elsewhere.
Response from Best Buy
February 20, 2026
Good Afternoon, Tim,
We understand how you are feeling after an issue occurred with your recently installed microwave. Please feel free to send us a private message on social media, so we can better assist you. Be sure to include your Google review case ID in your message, so we can reference this post: #119727.
- Facebook (https://bby.me/9deefu)
- Twitter/X (https://bby.me/4y1kb7)
- Instagram (https://bby.me/jay2hb)
Brian S
February 04, 2026
2 out of 5
I had my laptop in for repairs. They fixed it but the Same issue returned 2 months later. They wanted to charge me again for the exact same issue. I took it to "Dan the PC man", he went above and beyond to repair it and gave me a 2 year warranty. Go see Dan.
Mark S
February 04, 2026
1 out of 5
I am extremely disappointed with Best Buy’s customer service and how this situation was handled. Before my one-year warranty expired, I brought my computer into the store and was told they acknowledged there was an issue. I explained that I rely on this computer for work and was led to believe that because the problem was documented before the warranty expired, I would be able to bring it back at a later date and still be covered.
When I returned with the computer, I was told there was nothing they could do and that the warranty no longer applied. Their solution? A $50 discount on a new computer. That is insulting, especially considering the cost to repair my current computer is essentially the same as buying a brand-new one.
Best Buy did not stand behind their product, their warranty, or the information their employees provided. The customer service I was led to believe would “be taken care of” was anything but. This experience has completely eroded my trust in Best Buy, and I would strongly caution others to get everything in writing before relying on their warranty promises.
Response from Best Buy
February 04, 2026
Hello, Mark.
Thank you for taking the time to provide us with your feedback. Feeling misled about your warranty is understandably upsetting and frustrating. This is never the kind of experience we want our customers to have. We would like the opportunity to follow up and ensure your feedback is addressed and documented.
Please reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/4t53ph)
- Twitter/X (https://bby.me/squyn7)
- Instagram (https://bby.me/g6j2hm)
When reaching out, please reference your Google Review 112923.
Michael P
February 03, 2026
4 out of 5
Good service, only complaint would be the long wait in line to check out.