Best Buy Green Bay

My husband and I purchased a TV from this store on 10/15. We had always purchased TV’s from Best Buy. Our TV of choice was not in stock and had to be ordered. We were scheduled to have the TV delivered and installed on 10/27. The sales personnel WERE very nice and helpful. That’s where the good experience ended. We were given a 4-7 PM timeline for delivery and installation. At 6:27 PM (about 30 minutes before the World Series game) I received a text saying the TV delivery and installation could not be done as planned because they ran into a “complicated installation.” I immediately called customer service to express my frustration and to schedule a new appointment time. The agent I reached said he could not help me because of some technical difficulties, but that he would call me back. He never called me. May I also mention that we had done our part in clearing the area and taking down the old TV as requested by Best Buy. The next day I again called the customer service line. The agent offered me a new delivery time for a week later. I said “No. Not good enough and I no longer trust your delivery/installation personnel.” I asked her to please cancel the delivery and installation, and to please have the equipment shipped to the store where we bought it. I said we would pick up and install the TV ourselves. She immediately said that couldn’t be done but then said she would check with someone. After holding for a bit, she returned to the call and said it COULD be done; however, I would have to call back after 4 PM to give the system time to clear. I was annoyed, but agreed to do this. This agent WAS very nice. After 4 PM, I called customer service to again ask for our TV to be sent to the store. I was transferred to 3 different agents so had to repeat my needs 3 times! When I finally reached my third agent, he checked into my case and said he could not help me right now because things still hadn’t “cleared” yet. He said he would call me back in a couple of hours. I said “okay.” This agent did at least call me back. However, he also told me that he still could not arrange for the TV to be sent to the store. At this point, I was beyond frustrated. I asked him to please just cancel our entire order and refund my credit card. He said that he would. You’ve just lost a long-time customer. We will buy our TV elsewhere and will not be returning to any Best Buy store ever again.

Best Buy’s Geek Squad essentially saved my wedding. Converting music files from MP3 to Wave Files is not really in my wheelhouse house. Also, they helped me with security on an older laptop and helped setup our new devices, of course. Zee, Alec and the whole team, including the manager on duty, were very helpful. Getting this tech help, on any of my devices, definitely justifies my Best Buy Total membership. It has paid for itself a few times over during the last year.

Slow and understaffed. Not the best buy i grew up with.

Absolutely great employees who do good work and are super knowledgeable about every and all products inside they make me feel like family