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Best Buy Richfield
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Frequently Asked Questions About Best Buy Richfield
How do I check product availability at the Richfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3630 reviews)
Tina S
January 15, 2025
4 out of 5
They had what I needed .
Sidney S
January 14, 2025
1 out of 5
They never pick up the phone
Someone in this location stole $4000 from me
Response from Best Buy
January 14, 2025
Hi, Sidney,
Thanks for taking the time to leave a review here on Google. This is certainly a concerning statement, and we would be happy to investigate this matter for you.
To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64678470” when reaching out on social media.
Regards,
^Ravi
Pine W
January 13, 2025
2 out of 5
I'm writing this here hoping someone at Best Buy sees it. Best buy has my money for a washer/dryer I want to keep. I don't want my money back. I want to stay loyal to my Minnesota company, but it's literally impossible to have it delivered and installed. Tomorrow I have to get a refund and I don't want to.
The support is this network of disconnected people. Outsourced workers can do a great job, but when having a washer dryer installed in your house requires you to be transferred in one 2 hour phone call 5 times...it's impossible. Of the 5 departments there were drastically different levels of investment by the worker to get me a washer/dryer installed. The space has slightly different dimensions. It needs someone whose goal is to get me a washer dryer installed to take the lead and make it happen.
I scheduled a person to come survey my house today to get it delivered on the 29. The appointments were switched to be delivered today, surveyed on the 29.
If there was one person IN ANY COUNTRY that could have taken the lead, communicated with other departments, and gotten me a washer dryer installed in my house, Best Buy would have sold me a washer/dryer and maybe a dishwasher.
But if a Minnesotan desperately wants to give thousands to her local company but can't make it work, my city's company isn't going to stay in business.
My washer dryer is a lost cause. I have to start from square one and find handy people to install a washer/dryer I find at the cheapest place. But SOMEONE invested in Best Buy succeeding should review my interactions with support. You could use this to train people. Im so sad.
Response from Best Buy
January 14, 2025
Hello, Pine,
Thanks for reaching out and providing your feedback. Getting a new appliance should be a time of joy so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64675970. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64675970
Thanks,
^Ezra
Tenzin S
January 12, 2025
2 out of 5
I bought a phone and a screen protector from this store. They asked me to pay $8 just to put the screen protector on my phone when I had a friend who also got his phone and the screen protector a week ago got helped to put on a screen protector for free. When I asked why he got it for free? Chris said that the employee didn't know what he was doing. So I went to my carrier t- mobile to get a sim card. They happily did it for free without any hesitation. That's a difference.
Response from Best Buy
January 13, 2025
Hello, Tenzin.
Thank you for reaching out and sharing your experience regarding your screen protector.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist the best we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS