Best Buy Richfield

Not as described selling open box items in excellent condition 5080 wasn’t it was a 5070ti be aware there selling fraudulent items had to go through a lot of wait to return it shady business practices

A Geek Squad employee took my information, found out where I worked, and continued to harass me by making false accusations. He has even gone to the length of writing a false review. Your employee, Konner Mootz has now doubled down and is making false accusations. I have contacted my attorney about this matter.

I purchased an Open Box PS5 to buy Battlefield 6. It did not come with a power cable. I let them know via survey, and they responded! So far better than any other store. But that's where the customer service stops. The experience manager never contacted me again after I confirmed that I didn't get a power cord, and though I never said it, the controlled has left joystick drift. This was listed as an excellent condition unit. Disappointed to say the least.

I went to this Best Buy (Richfield, MN) store today, Wednesday 1/28/2026, to look for three things, a 128 GB Sandisc micro SD card, a replacement case for a 5-year-old IPad Air, and an Onko AV receiver. I found none of them. I also decided to look for some accessories for my GoPro camera set up, but had no luck there either. For all items except the receiver, it seemed that the store displays and shelves were very poorly stocked. There was no 128 GB micro SD card, only a few other sizes were stocked with many (most) empty slots. There were only a few Ipad cases, again many spots were vacant. There was only one I though might work, but it was black and that was not what I wanted. There were mostly empty slots in the area for the GoPro accessories, too. The audio room, where I thought I might look at AV receivers had no lights on and no one close to help. I was also disappointed by the selection. Now, it was noon on a weekday, but at least the lights should have been on. I try to do business with brick and mortar stores as much as possible and I go there to see products and ask questions. In this case I was frustrated as I didn't see or purchase anything I was looking for. I have been shopping this store since it opened probably 25 years ago. I have to say the store looked like hell with empty selves and hooks where merchandise should be. Looks like I need to buy from Amazon or another retail store this time!