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Frequently Asked Questions About Best Buy Potomac Mills

How do I check product availability at the Potomac Mills Best Buy?
How do I check my order status?
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Mills stores’ holiday hours?

Recent Reviews

4.1
(3412 reviews)
Zahedur R
November 18, 2025
2 out of 5
Not a good experience. There is no traffic at all wait 15 to 20 ,some body showed up with no product knowledge at all. I know what I am looking for. Left the store. Order online with another location help .
j
November 16, 2025
1 out of 5
I used to work here before Covid when Best Buy was thriving. I spend thousands of dollars here for business. This location has gone down hill fast. There are now very lazy and rude employees. They are constantly under staffed. It’s very sad to see Best Buy’s decline.
Mustafa S
November 14, 2025
3 out of 5
Short of staff. Long wait time for someone to help customers.
Lizbeth M
November 13, 2025
1 out of 5
If I could put 0 stars I would ,Thursday November ,13 at 8:30 , close to closing time very interested buyers ready to purchase a tv , no workers around and when I went up to the man in the computer section , yes I admit he was already helping someone I said “ excuse me sorry for interrupting is there someone else that can help in the tv section “ he then turned around and told me “ does it look like there is and said no “ I just walked away obviously something wrong with the guy no need to respond to a customer or any person like that.

About Best Buy Potomac Mills

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