Best Buy Potomac Mills

Helpful staff

I had a very bad delivery experience.

Absolutely terrible experience. You SHOULD NOT buy appliances from this store or ANY Best Buy for sure. I ordered a downdraft for my kitchen. The "experts" ordered me the wrong size for my cabinet area. They then ordered a second downdraft, this time a model that was $200 more expensive (which I paid separately) . . . but same issue: their OWN installers confirmed the second downdraft was the wrong size. Here's the icing on the cake: despite their assurances, Best Buy never cancelled the order so my credit card was charged the original cost of the first downdraft, PLUS the price difference between the first and second downdraft. Needless to say, they then left me dealing with the credit card to remove the charges which was all unpleasant. Horribly unprofessional, poor customer service and incompetent "experts." I will never, EVER, go there for appliances. I went with a local, albeit smaller competitors, and in 2 weeks I had the right downdraft, installed and all. STAY AWAY!

Absolutely horrible experience attempting to get my TV delivered. Unless you identify the TV in the store and they have it in stock and you can take it home, do not get anything delivered from them! They deliver process makes no sense! The delivery window is either a 12 hour period, a four hour period, or eight hour. Period.. none of it matters they may deliver during those times or they may not deliver until the following day. They expect you to be on call for items like TVs for whatever period of time they tell you and if your TV doesn’t make it the day they say, then you just need to be on call the next day. Absolute madness! So infuriating!