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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3369 reviews)
Oscar M
August 07, 2025
5 out of 5
Had dash cam installed by Josh from car install dept. Josh did a great job and ensured I was 100% satisfied with my install prior to leaving.
Christi P
August 04, 2025
2 out of 5
Stopped at this location to get my daughter a computer for college. Walked in the computer section found the computer that I needed and waited for a sales associate. Found a guy in a dell shirt, told him i wanted to purchase a computer and he looked at me like i was speaking another language. After asking him if i could get the computer he walked away and got a guy in a best buy shirt who was to busy joking with another best buy employee. I watched all three joke around. Dell guy looks over points to me, BB employee walks behind some shelves and then walks over to me (total time 30 sec) We don't have the computer in stock. I don't even think he actually looked. Ended up just ordering the computer online. Should have just done that in the first place just to save the dumpster fire of service i had.
Florence C
August 02, 2025
5 out of 5
We had a great experience today at Best Buy thanks to Roland. We purchased an LG dryer, and Roland was incredibly helpful throughout the entire process. He was very knowledgeable, took the time to explain all the features, and gave us honest recommendations based on our needs. What really stood out was that he wasn’t pushy at all—he didn’t pressure us to buy the most expensive model, and we truly appreciated that. His professionalism and friendly approach made our purchase easy and enjoyable. Highly recommend asking for Roland if you’re shopping at Best Buy!
Jonathan R
July 30, 2025
1 out of 5
This store lacks proper manpower management. There were several employees loitering around their respective areas of responsibility, and only one person at checkout. Employees lack initiative and situational awareness to see that if they are not being utilized at their stations, that they could assist in checking customers out. I waited in the checkout line for 20 minutes in a line that was not very long (3rd person).