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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3343 reviews)
willku9000
June 20, 2025
1 out of 5
More proof that Best Buy is circling the drain. Some parts of the store are wildly disorganized and a lot of the merchandise in the collectables section was very obviously broken into if not outright taken. Also the people working there were extremely unhelpful and aloof. Even someone who was offering help didn’t look away from their phone. Also I miss when Best Buy had movies. This store is definitely not worth your time
Mark W
June 16, 2025
5 out of 5
Great service, Joel was super helpful.
R W
June 15, 2025
1 out of 5
Went to this store to try out the Amazon Scribe. Their display testing models don’t work and their customer service people could not care less. Taking my business elsewhere
Brian R
June 14, 2025
2 out of 5
This best buy location doesn't have a variety of electronics that I'm looking for. The prices are a little higher compared to competitors like Microcenter and Amazon. The competitors have a wider variety of products and make the products easier to find. I went in for an SD card, a KVM switch, and a USB-C hub. Best buy did not have the USB hub nor a KVM switch. When I searched for an SD card I had to go to 2 different sections to find them. The employees were helpful, but only after I had to fight for their attention. This was on a day that the store was fairly empty and there were 3 employees talking to each other. Overall I would rather make the hour drive to go to Microcenter for my electronics. I may consider appliances from best buy, but I would check Lowe's and Home Depot before hand.