LOQ laptop, Genuinely the way seller handles customers is good. Very helpful and loved how they mention the price and specs at the bottom of each electronic.
He was The Best, he was Very helpful and efficient. Thank you Andrew What time?👍🏾
Where customer service cease to exist.
[A response to Best Buy's comment]
I have sent the necessary information as requested. I want to emphasize that my experience is not an isolated incident; several reviews echo similar concerns. Leadership make the necessary changes.
Response from Best Buy
April 06, 2025
Hello, Jessica.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to learn more about your experience and help assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 65015319.
Best,
They sold me an open box gaming laptop that was thermal throttling to 500mhz (which is about 1/10th the performance it should have had) while actively overheating. There was something major wrong with it, like a blown power phase, or a lack of thermal interface material. The Geek Squad agent that checked it should have been able to catch that, and that laptop should never have been resold. It should have been marked as defective and sent back to the manufacturer.
Response from Best Buy
April 04, 2025
Hi, Mark,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting your open-box item to function as expected. I am disappointed to hear that this may not have been the case.
If you require additional assistance, please send us a private message via social media. Our team would be happy to look into your support options on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65009430” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi