They didn't have the item so they ordered it to me it was mailed to me within a week Loved it
I’ve gone to this location probably hundreds of times and Bambi might be the worst person I’ve experienced there. 0 stars if it were possible. Dressing like a toddler doesn’t replace professionalism
Response from Best Buy
August 14, 2025
Hi, Barack,
Thank you for taking the time to leave feedback for us regarding your recent store visit. I can understand expecting friendly and professional service when shopping with us.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/gj9rkh), X (https://bby.me/ei6hp1), or Instagram (https://bby.me/jib7ce).
Please be sure to mention “Google review #29159” in your social media message.
We look forward to assisting you!
Regards,
^Ravi
I bought a new phone 08/06/25 and it was an overall good experience. Checkout was fast, staff was friendly, and they had the phone I wanted in stock. The sales rep did mislead me though by saying I could trade in my phone after the sale. He was right, for a gift card, but not a refund like I originally wanted. For this inconvenience I have to deduct a few stars because I originally chose Best Buy for my phone because of the trade in value. I ended up getting more money for the phone, but it wasn't worth the inconvenience that was caused.
Response from Best Buy
August 07, 2025
Hello, TJ,
Thanks for reaching out and leaving your feedback. Being told about a specific offer and then not being able to receive that would be frustrating, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/ol5p74), Twitter/X (https://bby.me/l0s8pw), or Instagram (https://bby.me/3egyzg). Please reference Google Review #25666.
Regards,
^ Aaron