Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2974 reviews)
Liz P
July 29, 2025
1 out of 5
Estuve esperando más de 15 minutos y no me atendieron
Response from Best Buy
July 29, 2025
Hola, Liz,
Gracias por contactarnos con su preocupación con la demora en recibir ayuda en tienda. Entiendo que no poder recibir ayuda cuando estabas esperando puede ser difícil. Si necesitas ayuda favor de contactarnos por uno de nuestros perfiles de media social debajo con Revista 22046 para más soporte.
Facebook (https://bby.me/v6r0kw), Twitter/X (https://bby.me/eirvnb), Instagram (https://bby.me/vntt0h)
Gracias,
^ Tommy
Michael M
July 25, 2025
5 out of 5
Nice and recently remodeled. It was a quick trip, and with the help of Ben, the sales rep. everything was smooth sailing. A very knowledgeable and professional young man.
Veronica V
July 20, 2025
5 out of 5
ALWAYS helpful upon entry at front desk and within the store
ethan l
July 19, 2025
5 out of 5
it's not as good as a lot of stores but it is the best best buy we have