Best Buy Bel Air

Horrible customer service. I bought a tv and it is already giving me problems not even two weeks old yet. The store makes it difficult to speak with a live agent and customer service is nasty. The executive office is extremely rude as well. They treat customers like we should just tolerate their rudeness loss.

Over the years BestBuy has been going down hill and the service is the reason why. I Sent my laptop out for a warranty repair through the geek squad only for it to come back fixed with a cracked screen. I Called the corporate office only for them to have store that told me to call the corporate office to tell me their hands are tied and they have to escalate the matter up. When I left the store on Tuesday I was informed by the manager that he was escalating the matter up, and on the call back on Wednesday he said that he will start the process. No one sends thier equipment out with the intent of it coming back repaired only for it to come back damaged in whole new way. I won't be using this Best-Buy or any other Best-Buy ever again. And this is coming from a former BestBuy employee!

I am LIVID!! On or about October 2, 2026, I purchased three sale TVs for my business that primarily deals with young as well as disabled children. I feel it is important to mention that my business has been closed for a little over six months due to significant close family loss so it was already a financial hardship to buy the three TVs. Not to mention, I stopped shopping at Best Buy for a little over a decade because I had two bad experiences with a tv and expensive camera that had significant warranty issues. Despite being optimistic about giving Best Buy another chance, I was let down terribly! After paying a substantially amount of money to get the TVs mounted, I discovered one of the TVs has a defect. It powers on then after about 5-10 minutes it makes a loud scramble sound, doesn’t respond to remote commands then powers itself off 🤬. This happens FREQUENTLY to the extent that I captured it on video!! The other TVs are responding to remote commands from the tv DESPITE me informing my sales representatives that I wanted to be able to control the TVs independently?? My TV installer informed me that I have to pay to have the TVs removed as well as pay for the reinstallment of the replacement TVs! I attempted to call the store but was rerouted to customer service and was given the run around and hung up on?! Best Buy makes it impossible to reach a live agent so I absolutely will be filing a complaint with the BBB and Attorney General Office! Worse still, I endured terrible in store service by two of the sales representatives that sold me the TVs. One got nasty because he wanted me to buy the more expensive TVs despite my informing him that my budget was strained due to extenuating circumstances. The other acted like I was a burden on his time and did not want to assist with loading. He actually asked his female coworker to load the TVs and did not treat me like a valued customer!! I truly regret having faith in Best Buy’s disposable grade TVs and wish I would’ve went to a reliable competitor that at least allows a customer to call the store.

They were well knowledged!