Don't bother calling a Best Buy. They won't help...The power of AI. I tried to call this store to get help replacing a fiber modem. The automated operator didn't understand my voice requests...and they were simple ones. I was placed on hold for 15 minutes ... In which time I was able to go on line with another competitor, make a pot of coffee, research fiber modems and make a purchase from that competitor. I believe Best Buy would have been much cheaper. Too bad there is no reasonable assistance online or by phone. They used to have an awesome Geek Squad tech support team. I guess they aren't part of the business anymore. The only way to get help now is by going into the store...it's too easy to find products that get delivered directly to my home from multiple online courses. Best Buy online support is useless. They are now a dinosaur Electronics Store that is going to go extinct. Linking my phone number to my account doesn't get any questions I have about products, I haven't purchased yet, answered.
Response from Best Buy
October 20, 2025
Hello,
Thanks for sharing this with us. We can understand waiting longer than expected to get the answers to your question, isn't ideal. While we are glad to hear that you were able to find what you were looking for, it is disappointing that wasn't able to be through us. We'd like to learn more about this if you can send a private message on one of our social media platforms, Facebook (https://bby.me/n06r5c), Twitter/X (https://bby.me/hj21gz), or Instagram (https://bby.me/mglqop), and mention your "Google review #58253".
Jonelle N
October 18, 2025
I worked with Irving to replace all of my outdated tech. He knew laptops and printers well, and researched details as I asked multiple questions about all devices. He also stepped out of his typical department as I decided to also buy a new cell phone, and again found the answers to many questions. All of the devices had discounted prices so I got excellent value.
Very quick and easy stop. Someone helped us immediately and everyone was very polite
I walked into Best Buy on Academy to quickly purchase an iPad mini and Apple Pencil. I was completely ignored by customer service personnel. It was not super busy. They seemed more worried about stocking than assisting customers. I was in there for 15 minutes.Before I found someone to help me, but they just called someone else to assist me, who never came. So, in total, 30 minutes wasted. I just left very disappointed. Completely unacceptable.
Response from Best Buy
October 07, 2025
Getting help in our stores should be easy, and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/njjqvx), Twitter/X (https://bby.me/1hvwdf), or Instagram (https://bby.me/nrhwzs), and mention your Google review, 52854.