Best Buy Schaumburg

I’m extremely frustrated with my recent experience at this Best Buy, involving both an incorrect product listing on their website and the unprofessional service I received. I ordered an iPhone charger from the Best Buy website that was advertised as compatible with my phone model. When the item arrived, I discovered that it was not compatible. The issue began with Best Buy providing inaccurate information on the product listing. When I visited the store to exchange the charger, the situation became even more disappointing. Because my order was fulfilled through Instacart, I brought the Instacart receipt—the only receipt I received. However, none of the employees or managers knew how to process a return using it. Instead of assisting me, they repeatedly insisted that I did not have the “correct” receipt and stated they could not locate my purchase in your system because it was not tied to my phone number. I showed them everything available to me: my Instacart receipt, my account, the order details, and the phone number used. Despite this, they dismissed it. If the purchase was made through Instacart, how could I possibly provide a phone number associated with Best Buy’s system? This is clearly an issue that should be addressed between Best Buy and your partner, Instacart—not placed on the customer. To make matters worse, I spent over an hour in the store despite it being practically empty. The employees were dismissive, slow to respond, and did not acknowledge their lack of communication or training regarding Instacart-fulfilled orders. Instead, they placed the responsibility entirely on me. In the end, I was not even fully refunded, adding to the frustration and inconvenience. This experience was unacceptable, especially given that it stemmed from incorrect information on the Best Buy website.

Stopped in w/ no appt to the car audio dept needed help with some wiring install to help me finish my install on my new work van they were packed and did have time to take care of what I needed but Matt came in clutch and printed me up the the color code wiring diagram so I could knock it out myself thank you again.

Salesman was very helpful

We got AirPods for my dad, and the worker there was really helpful in guiding us