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Frequently Asked Questions About Best Buy Joliet
How do I check product availability at the Joliet Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Joliet Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Joliet stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Joliet Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3123 reviews)
Ryan C
August 23, 2025
1 out of 5
The Best Buy app showed that a phone case I was looking for was available at the Joliet location. I went to the store to find out that it was NOT. However, there was another color, same exact model, that was available. The color was not on sale, so I asked the employee if he can do a price match for it, for the same price as it was showing on the app.
He said No, then tried to sell me the colored one for full price. I told him that it wasn’t worth it. He then pulled the scare tactic “Are you sure? This won’t last long here “.
I just drove all the way to the store for it. I even dropped off empty ink cartridges for free, which Best Buy will make money off of. Bad experience.
Response from Best Buy
August 23, 2025
Hello, Ryan,
Thanks for taking the time to provide your feedback. Arriving at your local store to find the item you want is not available is never great, so I can understand your disappointment. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/0b6y35), Twitter/X (https://bby.me/lk3h7k), or Instagram (https://bby.me/fbw6fm). Please reference Google Review #33705.
Regards,
^ Aaron
Hector N
August 19, 2025
5 out of 5
Very helpful man towards the back. Didn't get his name my fault. Helped us find the item. He also took care of checking us out.
David G
August 13, 2025
5 out of 5
Mi tienda favorita
Robert R
August 12, 2025
3 out of 5
Best buy is good but, they need to be more even with certain products. Example, they have more to choose from on iPhone products than Samsung.
Response from Best Buy
August 13, 2025
Hello Reobert,
Thanks for reaching out I can understand needing more Samsung products as a Samsung owner myself. We would love to document your feedback as we are always looking to improve. Can you reach out to us on Social Media? You can us at a Social Media platform listed below and reference Google Review #28402 in a private message.
Facebook (https://bby.me/r9n24f)
Twitter/X (https://bby.me/ec8p8n)
Instagram (https://bby.me/ypigrm)
Thanks,
^Ezra