Frequently Asked Questions About Best Buy Merrillville
How do I check product availability at the Merrillville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Merrillville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Merrillville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Merrillville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3398 reviews)
Linda M
June 03, 2025
5 out of 5
The workers were very helpful and polite.
india h
May 30, 2025
5 out of 5
Jose & (forgot the other guy name) did a great job in setting up our bundle with the 4-flex. They did a great job at explaining everything also! Super great service and on top of it all super funny! Definitely rate the job done & customer service a 10!!!
Ryne M
May 24, 2025
5 out of 5
Nate was very friendly and helpful
Aidan L
May 21, 2025
5 out of 5
Austin provided me with exceptional and uncommon customer service today by proactively asking me if I needed help finding anything. I informed him I needed help choosing a keyboard, and he was happy to show me the Logitech endcap which I would not have found on my own (I was only aware of the GMMK keyboard area.) Thank you so much for your help today and I will definitely be coming back!