Best Buy Merrillville

Banni at Best Buy is a Tech Hero! I walked into Best Buy feeling overwhelmed about setting up my new Apple Watch, but Banni turned it into the smoothest, fastest experience imaginable. From the moment he greeted me with a warm smile, his expertise and genuine enthusiasm shone through. He didn’t just answer my questions—he anticipated them, guiding me through pairing, apps, and hidden features I never knew existed, all in under 15 minutes! What truly sets Banni apart is his patience and clarity. He broke down complex WatchOS tips into bite-sized, easy-to-grasp steps, even showing me how to customize workouts and health tracking like a pro. No jargon, no rush—just pure mastery and kindness. He even spotted a setting that optimized battery life instantly. Thanks to Banni, I left the store confident, excited, and already obsessed with my Apple Watch. Best Buy is lucky to have him—he’s not just an employee, he’s a customer experience legend. If you need help with Apple gear (or anything tech), ask for Banni. 10/10—would wait in line just for his help! 🍎⌚✨

Tony and Lynevaeh were very helpful and friendly and kind and made me feel welcome, would come again. :)

Trinton was very helpful and informative with the process of looking at the new iPhone.

Pre-Ordered Pokemon Legend Z-A here for the pre-order bonus gift. When I picked the game up today, I was told that because the previous employee, that was admitted to be new, that set my order up never put a pre-order bonus on my checkout. Because of that, the inventory count was wrong and I was out of luck. Nothing they could do to order it, no one’s fault, just the systems fault. Thanks system 👍 Not only that, they somehow put the preorder on my mom’s account, not mine. That’s about the level of competency these people have. Technically she should’ve had to been there to pick it up, but they let us slide because they messed that up. If you enjoy testing your patience and explaining your situation multiple times, this is the place for you!