Best Buy Fairview Heights

We purchased a new freezer online to replace our old one. They hauled off the old one but the new one was delivered damaged and un-working. When we called to request another one they told us we would have to wait a week to get another one as we live in a rural area they only deliver once a week. We had 3 coolers of meat thawing out and could not wait that long for a new one. I went to the Fairview Heights store and was very upset with the whole thing and needed my freezer right away. I am an extremely hard person to deal with when I am angry and after trying to get help from their horrible customer service number, I was indeed HOT! When I got to the store I spoke with an associate named Jo Jo and explained the problem. Jo Jo was very polite, and professional with a demeanor that helped calm my anger a bit. Jo Jo was unable to help and called for a manger named Dustin. Dustin and Jo Jo worked together to come up with a solution and was able to get the freezer delivered the next day. If not for Dusin and Jo Jo's help I would have canceled the order and shopped elsewhere. They were so professional dealing with me, that by the time I left the store I was smiling and shaking hands with them both. To be clear I am NOT giving Best Buy 5 Stars, the positive review is directed to Dustin and Jo Jo who saved the day! I give Best Buy 1 star for their useless "Help Line". If you have a problem with an order DO NOT waste your time with their "Customer (dis)service" call center, save yourself an aneurysm and just go to the store directly.

Clean store, good selection of products. I would recommend this location.

We bought a range there, great product. The service for pick up just really good. We have made two purchases in the last 2 weeks and both times we came to pick up the merchandise the guys were really good about bringing it out and loading it up nice and safe

James # 3 was awesome! He was very friendly professional and got the items I needed saved today thank you James number 3