Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2774 reviews)
TheTedbear777
August 06, 2025
4 out of 5
Thank you to Kaci and Keon who both went out of their way to help me today. Although busy with other customers they made me feel valued as well.
The reason for the 4 stars is because I initially got a little run around from other departments and witnessed people chasing who were allegedly busy.
Joshua H
August 05, 2025
1 out of 5
Website inventory and store inventory has never matched.
Response from Best Buy
August 05, 2025
Hello, Joshua,
Thank you for reaching out. I'd certainly be frustrated if I went to a store expecting something to be in stock and it wasn't. If you need assistance or would like to formally document your experience, please send a private message on social media. Please include Google Review 25092 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Isaiah
August 04, 2025
2 out of 5
account information that was needed was present to receive items. not sure when requesting state VOIDED information for verification was legal but needing more training could be the issue. Communication and comprehension was very difficult for this individual. nice.
Haley H
July 31, 2025
5 out of 5
absolutely AMAZING! i was in there for not even 5 minutes and tyler fixed my broken mouse pad!!! truly an amazing experience.