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Frequently Asked Questions About Best Buy Fairview Heights

How do I check product availability at the Fairview Heights Best Buy?
How do I check my order status?
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fairview Heights stores’ holiday hours?

Recent Reviews

4.1
(2810 reviews)
Teddy Z
November 18, 2025
5 out of 5
Amazing service!
Arizona M
November 16, 2025
5 out of 5
Custom service here is great. Geek Squad fixed my son's phone part was in a couple days, but arrived damaged so we had to wait for another part to come in and when it did I had a missed call from Best Buy but no message, so I called and got the call center which wasn't much help. So the following Saturday I went in and they did receive the part and my son's phone was fixed with a couple hours! The gentleman working in Saturday's is very knowledgeable and great customer service!
Micah W
October 15, 2025
4 out of 5
Best buy is okay but the price is expensive please lower the price down
Icy E
October 07, 2025
1 out of 5
Poor Pick Up procedure. James is the bright spot in that store, helped me after waiting way longer than I should’ve. If I could give him 10 stars I would.
Response from Best Buy
October 07, 2025
Hey there! We strive to make every online order a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #52924" for reference. You can find us here: Twitter(X): https://bby.me/ag8j9f Facebook: https://bby.me/ell8v4 Instagram: https://bby.me/61nbqu.

About Best Buy Fairview Heights

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