Although I wasn't able to accomplish what I wanted done, Geek Squad was polite and helpful, even without an appointment. They were completely honest with me about what I was asking them to do, and didn't attempt to up-sale me. Would use them again if needed.
Zero customer service. Walked in. Searching for phones. Spent 10 mins looking and no one helped. But they did say goodbye at the door when I walk out. Thanks !
Response from Best Buy
October 19, 2026
Hello, Bell,
We are sorry to hear that you didn't receive support when asking for help in your local Mishawaka, IN Best Buy location. We would be able to assist you with any phone questions you may have, and/or file a complaint on your experience if you would like to reach out with Review 240478.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Beverly N
October 11, 2026
My phone had so many viruses I took it to best buy and they fix it right away oh my goodness I am so happy I didn't have to buy a new phone and this one is fixed