Best Buy Lafayette

I needed a receipt in order to provide a proof of purchase to a manufacturer for warranty info. Unfortunately, my purchase was not tied to a phone number and so they were not able to help me over the phone. I went in person to try my luck and to not have a $300 pair of bricked headphones due to manufacturing fault. At first, I was told it was impossible to get a receipt if it wasn't tied to a number. Then a supervisor named Scott came over and really saved me. He took a lot of time to understand the whole predicament and found a way to connect my transaction through multiple of their systems to find my receipt for the proof of purchase. Without Scott, I would have really been screwed. These headphones were for general use, but they are now going to be used exclusively for travel (due to issues I was having with build quality). I will be sure to buy my headphones from this Best Buy in the future (and this time, connect them to my phone number) since Scott seemed to really care for customers and proactively stepped in to get me what I needed when I was about to be turned away. Thank you Scott.

Wow! I wish I had read the reviews before coming here; I would have stayed clear. Anyway, the absolute worst Best Buy I’ve been in. The guys at the door were all on their phones and talking amongst themselves no one offered to help me after being in there for a solid 20 minutes. And Geek Squad. Absolute nightmare to work with. I scheduled an appointment 2 days prior for my front phone screen replacement and when the date finally came I was told their “tech” went home for the day, she even laughed about it and offered to reschedule. At that point, I just walked out as I would take my business elsewhere. This Best Buy has LOST my business not only for the unattentive employees but from Geek Squad as well. Seems like this is a COMMON pattern for this Best Buy. Good luck if they keep treating their customers like this.

Good selection, high prices on phone accessories

i bought a very very expensive monitor from this place. Unbeknownst to me these monitors have a known defect that will eventually result in it breaking itself. In fact the one in their store has the same problem (Samsung Odyssey G9), I even took pictures! They refused to entertain any sort of refund and the cherry on top is after the conversation they tried getting me to pay them $50 to ship it to samsung without telling me that i can get a local tech to fix it for me for free with Samsung's warranty One other thing i might add is I had a sales guy try to scam me into a monthly membership with the purchase of my MacBook. After I told him I didn't want the monthly membership he told me that I had to press agree to something in the card reader in order to purchase on the keypad and I look down at the machine to check the receipt and sure enough I would be charged monthly if I swipe my card.