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We are back open!
Come check out your newly remodeled store.
Best Buy St. Matthews
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy St. Matthews
How do I check product availability at the St. Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy St. Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the St. Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4976 reviews)
B “
August 01, 2025
1 out of 5
I’ve been a loyal Best Buy customer for over 15 years, but after today’s experience, I will never shop again with this company.
I came to the store to purchase a TV that was listed online at a specific price. When I arrived, I was told the price was incorrect and that there was nothing they could do because "the online store made a mistake." I spoke with both a supervisor and the store manager, Austin, who provided some of the worst customer service I’ve experienced. They were dismissive, condescending, and made it clear that the issue was not their responsibility.
Frustrated, I walked outside and called Best Buy’s customer support line. Within minutes, the representative confirmed the price listed online and honored it—no hassle, no excuses.
This shows that the issue wasn’t the system—it was the attitude and lack of accountability from the in-store leadership. Customer service matters, and today proved that the team at this location just doesn’t care.
Best Buy has officially lost a long-time customer. I know in the grand scheme of things, I’m just a number, but their business model is flawed.
Response from Best Buy
August 01, 2025
Hello, B "John bilson" B,
Thank you for taking the time out of your day to leave a review. I go into a store expecting to be treated with courtesy and professionalism, so I can completely understand how disappointing that interaction must have been. If you are still in need of assistance, or want to formally document your experience, please reach out via private message on social media.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
Wosbely R
August 01, 2025
5 out of 5
Nice service
Phillip T
July 28, 2025
5 out of 5
Want to hard to find some help they pointed me in the right direction and it was an easy checkout!
Iola R
July 26, 2025
1 out of 5
Don’t both to call. You could be an hour waiting