Best Buy Outer Loop

The Geek Squad ay this location is awesome. They cleaned up my computer and set up my anti virus program. They are true miracle workers.

Would not recommend buying a TV from here. They have a terrible in store policy that only gives you 72 hours to return a defected TV. I bought a TV 11 days ago, which is within their 15 day return policy. On the night of the 10th day of owning it my hisense TV randomly had an internal led defect causing the screen to malfunction. I reached out to best buy’s online customer support, numerous times they told me i am good to return my TV in store, they put notes on my account and gave me an in store return authorization. When i came into best buy I had a guy named Pat just refuse me over and over and kept telling me i can’t return the TV. We then went out and sat in the parking lot for 30 minutes and talked to customer service on the phone again and they told me there’s no reason i should be denied the return. We went back into the store and the manager at least listened to us and finally explained that their store policy is only 72 hours. Which i think is ridiculous since we haven’t even owned the tv for two weeks. We were even trying to tell them we were willing to spend more money in store to get a different brand of TV. We will never support Best Buy again. We are now stuck with a broken $600 TV that we can’t do anything with.

Bought 3 TVs 15 days ago, one had screen broken out of the box. Brought back to store they refused the return! Turns out you have 72 hours to return any TV! This store extremely rude, and the store manager does not interact with customers!

I took a PC tower in to have a partial build done. When I showed up to pick it up not only were the fans backwards but they were mounted in the wrong spot and some cables and items were not installed. I picked it up the next day and it looked fine but when I got home and tried to open it they had the cables so tight I had to unplug a few of them just to fully open it and when I did get it open some of the cables that were supposed to be plugged in like the video power cable just fell out. Not only that but they still didn't install everything that came with it as requested either. Even if the service is *free* because of the membership I don't recommend having build work done at this business and you're better off going elsewhere even if it means paying more for better quality.