Best Buy Outer Loop

I had to go and find out why my dad was being charged an automatic renewal fee from Best Buy. Up on getting to the store, I was told by a young lady that nothing could be done at the store, and we would have to call customer service. I made the call while still in the store and got nowhere. A young man who was greeting people at the door offered to help. He took the time to look up a transaction for a purchase my dad had made a year ago and had agreed to a membership for a discount on his purchase, without realizing that he was agreeing to a reoccurring annual membership fee. I wish I had gotten the young man's name that helped us out. The time he took to get me the information I needed to resolve the issue. Good help is hard to find these days. Best Buys should try to hold on to that young man.

tengan mucho cuidado cuando compren o recojan algo revisen bien abran las cajas porq están cambiando las cosas y cuando regresas a reclamar dicen q fue uno q lo cambió y son trabajadores latinos q están ahí tengan mucho cuidado abran las cajas y revisen bien lo q compren antes de sacarla de la tienda

I bought a phone on the samsung.com website to pick up at Best Buy and when I picked it up at my house I opened the box and the phone was fake. I want to let people know that when they buy a phone, they should open it and check their phone there so that the same thing that happened to me doesn't happen to them. I went back to the store and explained what happened and they told me that they couldn't do anything and in reality they gave me a fake phone and they scammed me out of my original phone.

I went to buy a laptop, I had already researched and decided on which one to buy, unfortunately it was only available at the store that was farthest away from my house (1/2 hr drive). It was available to ship, but I needed it sooner than it could be delivered. There were many associates working, but no one in computers. So I had to ask two different associates to send someone to computers to help me. I waited over 20 minutes. Then I had to wait for the associate to track down a key to unlock the cage, then I had to wait for them to find the specific laptop I was looking for, then I had to listen to their store credit card offer, and the warranty offer, then I had to click through the same offer when running my card. While I'm grateful that the laptop I wanted was available in the area. What should have taken 15 minutes took an hour (not including the drive time). I also realized that I could have purchased the laptop on the app for pickup, I wanted to physically see it first. This is why brick and mortar stores are dying slow deaths, it's a hassle.