Best Buy Scranton

I ordered geek squad from Dickson City best buy to install 4 TV's on wall mounts and paid for the service when ordered. Day of install they sent a sub contractor that reek of pot. And drilled into the walls looking for the stud. Leaving holes on the walls of a brand new home. I've been on the phone with customer service and they give me the run around and won't refund me. I will never use best buy again or shop there again

Everyone was very professional, kind and considerate as always when I go there

I went there and purchased my son this huge gaming monitor and a black widow keyboard and myself the meta quest. I got everything home and I set up the Monitor and it was cracked down the middle, so I put it back in the box and brought it back to Best Buy and I asked the store manager if he would give me a discount since there was not Another one the same in stock, he said no. and the other one was $750 more, he would not budge and unfortunately I had to put that extra money out of my pocket, so then I got back home to get told by my son that the keyboard was also defective and did not power on so then I had to go back to the store AGAIN (45 minute drive each way) and at that point I just returned the item and bought it next door at Staples, at that store I was treated with respect. Unfortunately I'm scared to open my meta Quest headset with the two previous items that were defective and broken right out of the box. I'm crossing my fingers that it's okay but with the previous items, I have very low hope. The store manager could have been a little bit more accommodating but unfortunately he straight out told me no definitely not, I will not adjust the price at all for you. We can order the one that you have and wait x amount of time or you can pay $750 for this one or have a lower resolution and everything, including the size for the same price that you paid which was $1,300 for the monitor. Definitely unfortunate service provided by the manager but all the other people on the crew were very helpful

Great place and staff is friendly and helpful