Frequently Asked Questions About Best Buy Wilkes Barre
How do I check product availability at the Wilkes Barre Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilkes Barre stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilkes Barre Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2652 reviews)
Justin T
March 03, 2026
1 out of 5
Can't call and talk to a person in store transfers to some company that is ignorant and will not answer the questions I need answers for
Eddie G
March 02, 2026
1 out of 5
They make a big deal when you ask for a price match of $20, they say they don’t normally do it but then do it, a big joke.
Response from Best Buy
March 02, 2026
Hey there, Eddie,
We understand your concerns surrounding your recent attempt at a prize match. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/38aqbh), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##124978".
Ekov H
March 01, 2026
1 out of 5
Store has seriously lost its identity over the years and feels like a shell of the experience it used to give coming in. The employees and customer service people are very nice but the store feels very disorganized with managers.. This store used to be the BEST buy.
Response from Best Buy
March 01, 2026
Hello, Ekov,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/7it5jd), X/Twitter (https://bby.me/2y6iss) or Facebook (https://bby.me/7fpwyq) with the details of your experience. Also add Google Review 124456. We look forward to hearing from you.