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Frequently Asked Questions About Best Buy Wilkes Barre

How do I check product availability at the Wilkes Barre Best Buy?
How do I check my order status?
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Wilkes Barre stores’ holiday hours?

Recent Reviews

4.2
(2652 reviews)
Justin T
March 03, 2026
1 out of 5
Can't call and talk to a person in store transfers to some company that is ignorant and will not answer the questions I need answers for
Eddie G
March 02, 2026
1 out of 5
They make a big deal when you ask for a price match of $20, they say they don’t normally do it but then do it, a big joke.
Response from Best Buy
March 02, 2026
Hey there, Eddie, We understand your concerns surrounding your recent attempt at a prize match. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/38aqbh), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##124978".
Ekov H
March 01, 2026
1 out of 5
Store has seriously lost its identity over the years and feels like a shell of the experience it used to give coming in. The employees and customer service people are very nice but the store feels very disorganized with managers.. This store used to be the BEST buy.
Response from Best Buy
March 01, 2026
Hello, Ekov, We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/7it5jd), X/Twitter (https://bby.me/2y6iss) or Facebook (https://bby.me/7fpwyq) with the details of your experience. Also add Google Review 124456. We look forward to hearing from you.
Steve Z
February 27, 2026
4 out of 5
Its a Best Buy. Not the BEST buy

About Best Buy Wilkes Barre

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