Best Buy Wilkes Barre

Place an order online and received an empty box and no one did anything about it

Staff are happy to assist and help

quick pickup

The Wilkes-Barre, PA Best Buy seriously has gone so far down hill that it’s not even funny… We purchased a refrigerator on a Thursday and everything was scheduled for the following Tuesday. On the day of the delivery, exactly a half hour before it was supposed to be delivered I received a phone call stating the truck had broken down and now my delivery needed to be rescheduled. I would receive a phone call within an hour(no call that night). I needed to call the store in which no life person actually answered, and I was in turn directed to their clueless customer service who are overseas. They told me the next available delivery date would be three weeks later. I now had to travel to the store to speak to a live person who is very helpful. I was at the store for over an hour finally told me I would receive a phone call from the manager of deliveries. I never received a phone call. fast forward to my SECOND scheduled delivery date. I receive a phone call during the morning of the delivery, saying that they cannot deliver it again. The reason is because the original refrigerator is still stuck on the truck. They never attempted to order another one or cannot get my original one off of the truck. They would also not do anything to rectify the issue or even fast ship another refrigerator from another store they said the next available delivery date would be two weeks. This time they offered 10% off for my inconvenience, but I am still without a refrigerator. Needless to say, I canceled the transaction and now must go to another store somewhere else. I will never shop at Best Buy in Wilkes-Barre again!