Frequently Asked Questions About Best Buy Wilkes Barre
How do I check product availability at the Wilkes Barre Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilkes Barre stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilkes Barre Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2522 reviews)
Brent T
March 09, 2025
5 out of 5
Great service
Clarence F
March 06, 2025
5 out of 5
goog people smart helpfull and very professional
The O
March 05, 2025
1 out of 5
They sell “unlocked” phones that are actually locked to AT&T and then can’t explain why!!! Then I ask to buy a Verizon phone and get told they cannot sell me it because Verizon does not allow them. Worse experience ever!!!
Response from Best Buy
March 05, 2025
Hi there!
Thank you for sharing the details of what you've experienced at your local Best Buy store. Please know that this is not something that we would want our customers to experience when simply shopping for a new phone. We would like to get additional information from you so that we can look into this further. To do so, please send a private message that includes your full name, phone number, email address, receipt information, and the date and time of your visit to one of the links I've listed below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, be sure to mention that you are responding to Google Review 64894406.
Sincerely,
^Tina
Chaz K
February 17, 2025
5 out of 5
The staff at this location can not do enough for you as the customer.
No Hassle
returns
Pickup to vehicle
Great Geek team
Problem Solvers