Best Buy Huntington Station

I'll never buy anything from Best Buy again. I tried to return stuff I bought at the Brooklyn store to this one. Instead of allowing me to return, the store manager urged me to acquire a $50 Best acquire membership. It is comparable to blackmailing a client.

Awful store. Do not go here if you have the option to go somewhere else. I online ordered an open box TV at this location for an "excellent condition". The website showed this place having 3 different open box tiers available. "fair", "good", and "excellent". Each option had a higher price as the tiers went up in quality. So I decided to pay the extra money and go with the higher cost "excellent" quality since the store showed that it had all 3 options available. When I got to the store, they brought out a bubbled wrapped TV only with no box and no accessories. I figured I'd just deal with it since the TV appeared to have the power cable and remote and stand and I didn't want to make a fuss about it. But once it was loaded onto the back of my truck, I decided to double check just in case before I left the store. It turned out the TV had a lot of scratches on it and it didn't include the base. It was very obvious that they tried to bait and switch and give me the "fair" condition TV instead of the "excellent" quality that I paid for. They wanted to give me the lower quality TV even though I paid for a higher priced option. I went back to the store and told them this just in case it was a mistake and their response was "oh yeah the website is never right so this is what you get". What a horrible response. If your store didn't have the "excellent" quality TV that I PAID EXTRA for, then you should be cancelling the order. Not switching it a lower quality one since I paid extra money for it. The employees also seemed clueless at the register and on the floor. Avoid this store. It's a mess

Sales agent was impolite and rude. I was super nice to him.

Great store , employees are superb at what they’re doing and are willing to help!