Best Buy Huntington Station

Today my husband and I decided to go to Best Buy with my son to see if we could get any Pokémon cards, because we enjoy the hobby as a family. My son who is almost 3 loves to play with the cards and open the packs. We walked in excited to see they had a lot of cards because cards are hard to come by especially for retail value. They allowed my husband and I the allotted amount of cards but would not sell my son any. My husband and I are happy to share with him, that is not the point. The point is that they wouldn’t sell him any cards because, and I quote “he is just a kid”. Yes, he is “just a kid” but aren’t these cards intended for children?… no, my son doesn’t have bills, pay rent, or have money, but he does enjoy taking part in a hobby initially made for children and he was denied and discriminated against because of his age. The bigger problem was the nasty, dismissive attitude of the manager Todd. He laughed at the idea of my son being allowed to purchase the allotted amount of cards because of his age. The rule is x amount of cards per person, and my son was basically discounted as being “a person” based on him being young. DO BETTER BEST BUY.

Highly recommend going to PC Richards for any appliance needs. After buying from Best Buy a refrigerator that was delivered broken during delivery, and waiting 7 months with no resolution and then going to PC Richard for another appliance purchase, got to experience a whole different customer service response.

I went to but a phone, the phone sales person very helpful and friendly. Lots of free parking.

I rarely leave negative reviews, especially for Best Buy, because I actually worked for the company from 2008–2012 and always believed in the company’s commitment to customer service. Unfortunately, my recent experience with the Huntington Station location has been extremely frustrating and disappointing. On 2/28, I visited the store to purchase a case and accessories for my iPhone 17 Pro Max. While there, I took advantage of some promotions and ended up purchasing several items totaling $1,824.40. One of those items was the brand-new PS5 Pro, and I was also recommended to purchase an external hard drive for it. When I got home and attempted to set up the system, it would not work properly. I called Best Buy, and they tried to help me set it up over the phone, but it was unsuccessful. So they scheduled an in-store Geek Squad appointment for 3/4. Unfortunately, this is where the experience began to go downhill. When I arrived for my appointment, I was greeted by a Geek Squad agent named Joe, who had a very rude and dismissive attitude from the beginning. The interaction felt awkward and unprofessional. I ultimately had to tell him that his customer service was unacceptable. While he did acknowledge his behavior and apologize, the interaction should never have reached that point. I asked to speak with a manager, and Jay, the Geek Squad manager, stepped in. Jay handled the situation professionally and did his best to resolve the issue, which I appreciate. After troubleshooting, it was determined that the PS5 itself was defective, and they arranged to exchange it and ship me a replacement. However, when the replacement arrived today, the PS5 box was already opened and visibly damaged. Now I’m being asked to go back to the store again to exchange it yet another time. After spending nearly $2,000 and already making multiple trips to resolve this issue, this is extremely frustrating and unacceptable. Another major issue is that it appears nearly impossible to reach a store manager directly by phone. I was told someone would call me back, and I am still waiting to hear from anyone. For a company that prides itself on customer service, the lack of accessibility and accountability here is very disappointing. At this point, this entire situation has turned what should have been a simple purchase into a very time-consuming and frustrating experience. As a former Best Buy employee who understands the standards the company once held itself to, I expected much better. I hope store leadership or corporate management takes this feedback seriously and reaches out to address this situation. Customers should not have to make multiple trips and deal with defective and damaged products after spending this much money.