Brandy H
September 14, 2026
Asked for help several times and took four different people before someone finally helped me. Tons of blue shirts around with no help
Response from Best Buy
September 14, 2026
Hello,
We understand how frustrating a poor shopping experience can be, and we're sorry for the disappointment. Please reach out to us through a private social media message and mention Review #222200.
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alexander w
September 06, 2026
I was going to buy a new MacBook Pro but then they wanted to charge me $50 just to transfer my data from my prior MacBook. Seems absurd, ATT, and Apple but do it for free. Told the manager I would buy it if they waived the fee but they wouldn’t do it. Dumb bestbuy policy I’m headed to target now to get it there.
Response from Best Buy
September 07, 2026
Hello.
Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support.
Thank you.
I tried to speak to someone at the lafayette store. The AI bot kept sending me to people in foreign countries. So annoying.
Extremely disappointed with the service. I brought my laptop in for a hardware repair, which was completed, but I received the computer back with a broken Windows boot sequence. Instead of fixing the software error their technicians caused during the repair process, they tried to charge me a $100 fee, stating software isn't covered. I expect a repair center to return my device in working condition, not create entirely new problems.
Response from Best Buy
August 26, 2026
Hello,
Thanks for sharing your feedback with us. We understand having your computer be returned with a new issue and being told you'd have to pay to fix it, isn't ideal. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/XrbPcl), Twitter/X (https://bby.me/op9XNw), or Instagram (https://bby.me/1CgdyO), and refer to your "Google review #210746" in your message.