Best Buy Elk Grove

Great customer service

Great. Service was fast and friendly. Thank you Best Buy.

Absolutely terrible experience at Best Buy. My mom went in to order a washing machine and scheduled an installation date. On the day of the appointment, the third-party installers refused to install it, claiming we needed a drain pan since it was going on the second floor—something we were never informed about. We explained we’d used a washer in the same spot for 8 years without a drain pan, but the installer, citing 12 years of experience, still refused to proceed. We had to buy a drain pan and reschedule. When we returned to the store, the manager, Miya, was shockingly unhelpful, dismissive, and unapologetic. She refused to take responsibility, instead blaming the employee who helped my mom for being undertrained. Then on the new appointment day, the installer told us the pan wasn’t even needed—that it’s a plumber’s job. We’re beyond frustrated and disappointed with the lack of communication, accountability, and basic customer service. Save yourself the stress and avoid this store at all costs. Do not come here!

Great service, friendly staff, but I gave it only four stars due to the limited inventory. I ended up settling for a laptop after the first three picks were either at another store or out of stock. Remove the damn floor model if you are out! Don't keep teasing your customers with product you don't have!