Best Buy Elk Grove

Rude worked, no customer service. Avoid!

No one offered me assistance the 25 min I was in the store looking in the TV department they where too busy talking to each other instead.

Store Manager Lucy has made this location very difficult to work with as a business customer. • She kept me waiting about 20 minutes at the register for an order over $16K while she went to her office to figure out how to apply my tax-exempt account. In the end, I was the one who had to explain to the sales associate how to process it. • On another day, she kept me waiting around 15 minutes to return a small, new, sealed item, just to match the serial number. • During that same return, she commented that I was buying a lot from Best Buy and asked why. I said, “It’s a business account.” She insisted it was not a business account, and when I didn’t want to explain further, she started saying she would deny my return. • She then spent roughly 10 more minutes typing. When I asked why the return was taking so long, she told me she was typing the reason for denying the return. • I left and went to the Arden way Best Buy, where the same return was processed in about 8 minutes with no issues. I have a business account that does over $100K/month in purchases, and I will avoid this location as long as this manager is in charge. My advice: If your transaction at this store needs the manager Lucy involved, it may be easier to go to another Best Buy.

Good experience for my kid he got he's first computer the Dell I got for him is good for multitasking