Best Buy Bellingham

I have normally enjoyed working with and purchasing items with Best Buy. This time I was more frustrated. I had ordered a laptop for Christmas for my girlfriend, the order screen said pick up today. I went in the following day and they said it wasn't ready come back on 12/6, well I got sick and wasn't able to come in. I thought it'd be held for at least a week come to find out it was cancelled on the 10th with only an email warning, no phone call or text alerting me to this. Unfortunately the sale price had changed and become $100 more than before. I asked if I could reorder at the price I had originally ordered and was informed I couldn't. Because of this I decided to buy it somewhere else for the same current price because of the lack of customer service.

Lots of blue shirts talking to each other. When I got someone's attention, it took less than 5 minutes to find what I needed.

Horrible experience and customer service. They will hold your online purchase hostage if you arrived “too early”. They refused to budge at all saying that it has to be processed in the back before I could get it. I was told I could cancel the order… then buy it again in-store once it restocked (as it was the last one they had). Are you kidding me? I provided proof of purchase and was willing to wait, yet they were entirely unhelpful. The best revenge I can get out of this is switch to the free shipping option and incur a few dollar shipping charge onto a billion dollar corporation. It’s the little wins.

Tried getting an employee to bring a TV to the front so I can purchase it and was told to get it myself. Had a computer worked on and when I got it back they "lost" my keyboard, mouse, and power cord.. then I came back later to ass ee if there was a lost and found and has told they recycled all of it. Now I don't even have a way to check to see if the computer is working or they robbed me there as well. Ended up getting the same TV for less at Target!