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Frequently Asked Questions About Best Buy Federal Way

How do I check product availability at the Federal Way Best Buy?
How do I check my order status?
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Federal Way stores’ holiday hours?

Recent Reviews

4.0
(3132 reviews)
Julia D
May 25, 2025
5 out of 5
The customer service at this specific Best Buy is hands down, wonderful! I had several issues that needed resolving w returns & replacement of a return & ALOT of questions about their membership program & every question was answered in an above average professional manner, as well as, completed in a very short amount of time. I highly recommend this Best Buy to all consumers looking to shop at a Best Buy! It will DEF be worth it!
Light
May 24, 2025
1 out of 5
Terrible customer service. It’s already hard enough to talk to a real person but when you do get to talk to someone then they just hang up. I’ve never had a worse experience with any other company than dealing with Best Buy’s customer person through the phone. Start recording these calls so you can teach them how to properly deal with calls.
Henry N
May 23, 2025
1 out of 5
Purchase an open box excellent condition TV online. Drove 30 mins there just for them to come out saying they only had a display unit available, no box, no stand and no remote. Yet the manager there were unwilling to lower the price or bring it down to a fair condition, his excuse was if they included a 3rd party stand and remote, things would be fine. But that's not the case considering they're selling a display unit with missing parts in the first place. Talked to Best Buy support a month ago and yet the store is still listing the TV as open box excellent condition as of writing this. I ended up going to Best Buy Tacoma to get a "Good Condition" TV with all the parts with just 1 out of 8 screws for the stand missing. Even the staffs at the Tacoma agreed with me what the manager here at this location doing is wrong.
nasila h
May 22, 2025
5 out of 5
Excelente

About Best Buy Federal Way

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