Best Buy Santa Fe

I bought a new iPad and MacBook Pro to replace my old 5 year old computer here and the experience had been phenomenal. I was looking an iPad for a gift and Gabe, one of the salespeople helped me with some great advice — I really felt like he was trying to help me, not just sell or push stuff on me. Anyway, so I ended up buying an iPad and Magic Keyboard, which I got at a significant discount due to being a Best Buy Plus member (which was on sale for $25 annually so I got a great deal on that too). Then I came back after few days later looking for the large Macbook Pro laptop and Nick took great care of me. The specific configuration I was looking for was not in stock but he was able to order one and it got here in no time at all. Nick made sure I got an absolutely amazing price, I couldn't be happier with my new laptop. I really felt like people were very helpful and they have a lot of great products there and Nick went out of his way to help me and get me a great deal, which I really appreciate. Also, I love having a 60 day return window as a plus member — much longer than the 15 days you get online. So I don't think I will buy my electronics online or go out of town anymore. And it really helps being able to see exactly what you're buying and knowing if you have a problem — you got 60 days to return or replace the item and deal with live people, not ship it to some warehouse somewhere. These people took great care of me, I feel like I could trust them and I got the best deal I could ask for. I'd recommend them highly based on this experience and will go out of my way to go here in the future. If you live in Santa Fe, this place can't be beat. Great people! Highly recommended.

Good selection. Customer service was a little slow.

We visited the Zafarano location to inquire and buy a television. Had to chase down an associate who knew basically nothing about a television on Best Buy’s website. After that experience we came home and emailed Best Buy to purchase it. We were unaware that Best Buy connected us to another reseller who gave us incorrect information and ordered the wrong things for us. We booked a Geek squad visit to install what we purchased. They came and said we were missing the soundbar ordered. Therefore another trip? They ended up installing our owned television and sound bar on the wall using the rack we did receive. They told us that they run into these problems EVERY DAY! We called to return the television today and were told we had to pay $100.00. We refuse since this was a calamity of errors caused by Best Buy and unknowledgeable associates. We tried calling the zafarano locaton and found out you CANNOT talk to the store. We told corporate we would deliver the television to the store because we refuse to pay $100.00 for Best Buy’s errors. They created a case #….and wished us luck! What kind of a company is this!!!!! NEVER AGAIN!

Great selection but I had to go in twice to get the right Super Fast Charging 2.0 cable. Friendly staff and its super easy to return things if you have the receipt.