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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Prescott
How do I check product availability at the Prescott Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Prescott Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Prescott stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Prescott Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2042 reviews)
KYLE N
July 15, 2026
2 out of 5
Purchased a pair of earbuds from here and warranty was added and experience was superb in the beginning. Came back as I had experienced issues with the product but it’s more of a hassle getting help from the store as they were too busy at the time even though they had several staff on hand.
98% of the time if I ever had an issue and went to the flagstaff location they were able to address the issue same day or gave an informed explanation as to why they couldn’t address it same day. Last time I’m planning to shop at this location
Julie S
July 15, 2026
5 out of 5
Very helpful and it was an easy experience. I purchased a new acer Chromebook.
Victoria
July 10, 2026
1 out of 5
Called the local store number. Waded through the AI to finally get to a person. Said person was not at the store (they were at the online center) which meant they had no way to answer my question. I wanted to know if there was a demo unit for a specific phone model on the floor to view and was told that they do not have that information online. I asked why I was rerouted to the online center when I called the local number and was told that that's just how the phone system works. I then asked if my call could be forwarded to someone at the store and was told that that's not possible.
Response from Best Buy
July 10, 2026
Hello,
Thank you for leaving a review. Not being able to locate the information you're needing around a display unit over the phone would be frustrating, so we understand how disappointing that experience was. If you need assistance locating a display model in a store, please feel free to reach out to the team on social media with a message. Please include Google Review 185567 when reaching out.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tom J
June 23, 2026
1 out of 5
I bought a Samsung A17 5G phone from best buy because I trusted them. This phone is a slow, aggravating, glitchy low grade phone. I didn't think best buy would sell me junk. It's my fault really but, no more blindly trusting the best buy name.
Response from Best Buy
June 23, 2026
Hello, Tom,
We appreciate you taking time out of your day to share your feedback. Getting a new phone should be exciting, so we can understand your frustration when it runs slow. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/M19wzf), Twitter/X (https://bby.me/xr1gWX), or Instagram (https://bby.me/pm1s8w). Please reference Google Review, #176338.