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Best Buy West Hartford
Services Offered
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Frequently Asked Questions About Best Buy West Hartford
How do I check product availability at the West Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2479 reviews)
Tyra G
October 19, 2025
4 out of 5
I visited this Best Buy about a week ago and had a much better experience than at the Newington, CT location. My order for a tower had already been delayed for weeks, and when I called ahead I was told this store would honor the original price and hold one for me. When I arrived, the tower wasn’t set aside and the price had gone up by $300.
Thankfully, the manager here (I believe his name was Joe) was extremely kind and did everything he could to help. He honored the original price and even took the time to call the other store to cancel my order, though he had a hard time with them. He was professional, patient, and genuinely tried to fix the situation.
I gave four stars only because the order couldn’t be fully canceled, but Joe went above and beyond. He’s the reason I’d return to this location.
Sey G
October 13, 2025
5 out of 5
Greg is a good person
Christina A
October 09, 2025
5 out of 5
Great customer service!
Kevin F
October 07, 2025
5 out of 5
I had a great experience here on Monday buying a new laptop. Jake was super helpful/honest with me and helped me pick out a laptop that I was very happy with. He helped me pick one out that was in my budget and just what I was looking for. Thank you for your transparency and help Jake!