Best Buy Randall Road

Great service I recommend the store

This is more a complaint/rant on the buying experience of walking into the store. I walk in looking for a 4k OLED monitor to test my GPU, specifically the Asus ROG one that was on sale. See it's not there, ask for alternatives in the same price range, am told none are in the store. I find that weird since I swore I saw them online ready for pickup. Walk out to my car, pull out my phone and sure enough, a similar alternate monitor is available for pickup at the store. Walk back in, don't see it on display, walk to the front desk to ask. I'm asked if I placed an order, said I did not but wanted to pick this up since I'm already here. Am told I need an order, so I place it on the phone. Then I'm told I need to wait an additional hour for it to be ready despite me already being there because it had to brought from the back warehouse... I just gave up, cancelled the order, went home. It's just frustrating and exhausting having to deal with these little inconveniences caused by all this red tape involving online orders. Years ago, I'd walk into the store, pick it up, and walk out. If it wasn't on the floor, someone would go and grab it from the back to get you out the door. Now I walk in, rarely find the item I'm shopping for because nothing ever seems to be in stock or on the floor, am met with confused employees who don't know what's in stock and told to order online while in the actual store. I don't harbor ill will to the employees, they're doing their best. But the buying experience keeps going downhill over the years. Why have a store to begin with if you push people to purchase online while in the store?

Good customers service .

Just buy straight from a manufacturer or go on Newegg or Amazon or something because Best Buy is no longer worth visiting. They just gave me online a price of $141 for my trade in. When I visited the store to turn it in, they lowered that number to $104 dollars, because what they describe online as fair condition is not apparently the same criteria they use in person. That's at this point with the company a given pullback on their end that will happen no matter what they do. The manager came by and approved that price, and I accepted. Then they went forwards with the return, and found that despite the fact that I punched my model number in online and it told me I qualify for the promotion, I no longer qualify for the promotion and that must've been a mistake. Now, my trade in is worth a measly $54, two third less than originally quoted. I get the discrepancy between online and in person, it's annoying, and it's $37 out of my pocket, but whatever. It's the fact that you pull up a manger who CONFIRMS the price at $104, and then after I agree to it, you pull up another manger who lowers it again to $54. If that's the hill you want to die on, so be it, I won't be back, and someone else can use this 3 year old laptop more than Best Buy's Geek Squad.