Went too the Geek Squad and never got to speak to them after waiting 30 minutes in line. 2 associates dealing with customer and numerous of people waiting in line.
Response from Best Buy
June 20, 2026
Hello, Tony,
Thank you for reaching out to us here. I understand how important excellent customer support can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 174980
Facebook (https://bby.me/xdfAWp)
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We look forward to assisting you there.
Pleasure working with Xira! Her knowledge in conjunction with her customer service skills helped make my Home a Star again. Thank you, thank you, thank you!
Great place to do business with, except I’m a little disappointed with the protocols for iMac repair through Geek Squad !?😵💫
I had my device 2 years & it completely stopped working. I ruled out the power supply, so it has to be an internal issue.
According to 3 stores, GS won’t really touch it. It has to be sent off to Apple for assessment/repair with a possible $600 bill…half of what I paid for the unit !?😳
Of course, Apple Care was/is an option, but I’m still paying $200/yr. to have access.
So…I have a 2 yr. iMac taking up space on my desk until…🤔!?!
Ppl are nice, I've been a member for years so they can do All my tech stuff. Only thing is, I was told 2-3 days and I didn't get it back till 5 days later. I do not like and this has been always with all of the stores, you can not call them directly.