Best Buy West Hollywood

this review is specifically for madison who works at the geek squad dept and june who works at the customer service at the west hollywood location in CA. june was very friendly and provide excellent service (insisted on carrying my stuff over to geek squad). madison also went above & beyond and provided the amazing service although it wasn't his job to do so (walked over to another dept to help me pick out the item that i needed). furthermore, he shared a lot of helpful tips. the folks like madison & june's personable customer service make customers' shopping experiences enjoyable and return to the store. we can all appreciate humanity during these challenging times. bravo & the job well done, fellas!

They were extremely helpful, offering to look for the product that I needed while I waited on the phone. They them walked me through purchasing it so that I could walk in and pick it up.

it's sad that all electronics stores are gone and the last one standing is on its last legs. best buy brick and mortar stores lack inventory and knowledgeable staff. this one is no different. unless you want an apple product.

I came to demo a VR headset. The customer service associate approached me and let me know the headset wasn't working. I got bummed out but tried it out because I wanted to get a feel for it. Lo & behold it was working. Why did the associate say what he said? I have no idea. I went through the demo, which was cool! I removed the headset once the demo finished, and the associate asked what I thought of it. Cool experience, but he was only focused on the sale. What I have a problem with is that the headset wasn't cleaned/sanitized before or after use. I now have an eye stye, and I'm 99% sure that it came from demoing the VR headset. I can only imagine how many users, including kids and their filthy hands, demo the headset daily, yet it's never cleaned. Terrible! I will never use a public demo of any kind after this experience!