I don't go to Best Buy often but I had recently purchased a car stereo from a different store and I needed to see what I needed.
When I first got there I just walked everywhere until I found an employee and said it was on the far right corner. When I get there is no one there. Doesn't look like anyone is ever there. I track down another employee and tells me it was at the far LEFT corner. I did not get my issue resolved because it would cost too much. If I have to replace it, I am not too sure it will be at Best Buy.
Response from Best Buy
October 28, 2025
Hello, Tom,
Thank you for reaching out to us and sharing your feedback here. We Understand how important excellent customer support can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 61689.
Facebook (https://bby.me/zm7y8t)
Twitter/X (https://bby.me/dvtlof)
Instagram (https://bby.me/v53i0n)
We look forward to assisting you there.
impossible to get through to the store by phone to answer a simple question.
Response from Best Buy
October 20, 2025
Hello, Daisy.
We know how important it is to contact someone at the store. If you need help, please reach out to us on one of the social media platforms listed below. Also include your review number 58244.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Made a appointment to get my phone fixed, rushed off work to make it, even showed up early but they told me they couldn’t fix my phone today because the tech gets off in 30 min, dude your making money ask your tech to stay 10 extra minutes. Explained my issue to the manager and still no help, if they would of called me prior to my appointment to say this info I wouldn’t have gotten off early to get my phone fixed, wasted my time rushing for no reason. Now gotta wait to get my phone fixed.
Response from Best Buy
October 17, 2025
Hello Nate,
Thank you for letting us know about your repair. It's unfortunate for us to hear that you did not have the most smooth experience. We would like to see if we can help in any way. Can you contact us at one of the links below? Just mention Google Review #56866 in a private message.
Facebook (https://bby.me/393s67)
Twitter/X (https://bby.me/k9urgt)
Instagram (https://bby.me/q6153d)
Thanks,
TheRealMPB I
October 10, 2025
Store is very clean and well organized. I was greeted by multiple employees with minutes of entering the store!