Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3205 reviews)
Tiffany B
August 06, 2025
5 out of 5
Byrce was so helpful & answered all my question. Didn't make me feel rushed but took his time explaining every detail. I would highly recommend the Southfield location #404. You won't be disappointed.
heather p
August 05, 2025
1 out of 5
Poor customer service
Response from Best Buy
August 05, 2025
Good Afternoon, Heather.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#24976" for reference. You can find us here:
Twitter(X):
https://bby.me/2a0nhc
Facebook:
https://bby.me/ffkct0
Instagram:
https://bby.me/tl1smj
Kind Regards,
^Trey
Tyler C
August 05, 2025
1 out of 5
Charged me 180 dollars for a pc repair, broke my pc worse then blamed it on me. At first they told me I can’t get a refund but I managed to get them to give me 24 bucks. NEVER going to Best Buy again.
Response from Best Buy
August 05, 2025
Hello, Tyler,
Thanks for taking the time to leave a review. Having your computer damaged during a repair is never expected, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9xaoys), Twitter/X (https://bby.me/3w9v1s), or Instagram (https://bby.me/xm6bip). Please reference Google Review #24975.
Regards,
^ Aaron
Rosalind D
August 02, 2025
5 out of 5
It was a great in store experience. I usually patronize online. My last purchase being a washer/dryer 3 months ago.