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Best Buy Southfield
Services Offered
Geek Squad Services
Apple Shop
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southfield
How do I check product availability at the Southfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3271 reviews)
Diana N
December 25, 2025
1 out of 5
I stopped in Christmas Eve Eve to pick up an order I'd placed online. There was a manager at the door with black buzzed hair. Didn't say hello just nodded. I asked where to go for online pickup he said "right by the sign that says order pickup." I've worked customer service before. Things are hard enough around the holidays without a manager setting the tone with hostility and sarcasm. The cashier chatted with the manager at the door for an unusually long time. Didn't acknowledge me didn't say "we'll be right with you." Nothing. Finally asked me to bring up my order on my phone. Told me that I couldn't pick up my order because I'd just added another person to the account. I'm the only person on the account. It was the last thing on my Christmas to do list and it should have been an easy quick trip. Instead the service I received was hostile and made overly complicated. That's the level of service you'll receive if you go here. It's not great
Gary K
December 23, 2025
1 out of 5
Extremely rude at the register. Willing to argue with customers instead of being professional
Response from Best Buy
December 23, 2025
Hello, Gary.
We always want to provide our customers with friendly and helpful service. If you would like to add anything about your visit, please send us a private message on social media. We ask that you mention your review number, 93797, when reaching out. Have a great day.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
A P
December 20, 2025
4 out of 5
Won't honor prices marked and then they imply that the customer must have moved the item, contacted by customer service who made things fair.
Response from Best Buy
December 21, 2025
Hello there!
Thank you for taking the time to reach out on Google with a review. We can fully understand the desire to get the best deal possible. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #92092 in your message. You can find us here:
Facebook (https://bby.me/r7gb1h)
Twitter/X (https://bby.me/9qjenh)
Instagram (https://bby.me/y7xej9)
We hope to hear from you!
Pranav P
December 20, 2025
1 out of 5
Buy this Samsung galaxy fold 7 open box and I bought on black Friday sale and found battery issues after two weeks want to return after 1hour drive and dummy store manager thinks I visited to waste there time and left the desk and says call customer care and now I have 1500$ dummy phone with battery issues waste time money I don’t trust Best Buy even Samsung products
Response from Best Buy
December 21, 2025
Hi Pranav,
Thanks for sharing your experience with us. We can understand your frustration regarding your phone having issues shortly after you purchased it. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/8vdbkq), Twitter/X (https://bby.me/594tri), or Instagram (https://bby.me/aae7rc) and mention your "Google review #92023," we'll be happy to look into this with you.