How do I check product availability at the Gratiot Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gratiot Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gratiot stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gratiot Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3886 reviews)
Benjamin D
January 05, 2026
1 out of 5
Ordered a Over the Range microwave from this store online. Immediately had to cancel the order because the delivery date went from January 5th to February 16. Insane SMH. Literally no customer service agents online to talk to. The only options for me was to cancel the order. Who is going to wait over 30 days for a small appliance delivery especially when you are paying $40 for the delivery. Definitely makes me not want to shop with best buy anymore
Response from Best Buy
January 05, 2026
Hello,
Having to wait for small appliance for so long is frustrating. Please connect with us on social media links to discuss this matter. Mention review #100718.
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Tami C
January 04, 2026
5 out of 5
We buy every single electronic from Best buy. I would highly recommend purchasing their warranty it pays for itself More than you think. With two boys 11 and 7 and all of their electronics I've had to go in more than once for their VR headsets and with no questions asked. Got a brand new one.