Frequently Asked Questions About Best Buy Ann Arbor
How do I check product availability at the Ann Arbor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ann Arbor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ann Arbor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ann Arbor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3203 reviews)
BNGO U
November 19, 2024
2 out of 5
I went there this evening to buy the new Samsung galaxy phone and the rep who werre supposed to help me disappeared after I asked her some questions. Shhe left me waiting for long until somone else came for the help. Instead of helping me finalising my purchase she went to do Customer Service stuff. This happened around 5pm and i prefer not to dicslose her name but if i was her manager, i would held her responsible for losing a sale and for her lack of cusomer service skills. I will take my business to Amazon instead.
Response from Best Buy
November 21, 2024
Hello.
I can understand how not receiving the proper assistance would be frustrating and we would be more than happy to get this experience documented for review as well as assist in any way that we can.
Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist.
Best,
^allisonS
William G
November 13, 2024
5 out of 5
I’ve been treated very well by the staff at this location on multiple occasions. They have gone above and beyond for me when things have gone wrong with the larger company’s support system. I trust this store to handle anything and will come back whenever I have large appliances that I need to replace.
Jerry B
November 13, 2024
5 out of 5
Great store
Good employees
D C
November 04, 2024
1 out of 5
Best Buy sold me a new Samsung TV. Part of the pitch is the Total membership which offers 60 day price match if the price drops. So the price dropped and so I called to get the adjustment. But Best Buy tells me I don’t qualify because I bundled FUBU TV for 30 days (at night cost). I knew nothing about this TV offer but it seems ridiculous.
Response from Best Buy
November 04, 2024
Hello and thanks for reaching out on Google, DC.
We understand the frustration when a price match is denied. We'd like to look into this here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64387692.
Kindly,
^Graham