Best Buy Ann Arbor

Very bad customer service.

I went into the store, told them what I wanted, they waited on me right away. They brought my purchase out to the car.

Beware of the restocking fee. They charge 15% on returns. I returned a camera due to it over heating and communicated that to the cashier upon returning my item. They acknowledged that they knew that the type of camera I bought had that defect. You would think they wouldn't stock items that they know have such a defect. I had also purchased the 2 year warranty on the camera when I bought it. They still charged me the restocking fee of over $120 but under the Michigan consumer protection law, I should have been refunded for a defective item and protected by my warranty. The staff prefered to be rude and obnoxious at this location instead of resolving my issue. Corporate says they legally should have returned my money. Refunds have to be done by the unknowledgable employees at the store who refused to refund me in the first place. Worst experience ever. I will never purchase my high dollar electronics from best buy. Also, their location phone number just leads to corporate customer service who cannot do anything for you so good luck resolving any issues.

Khalfani was amazing in assessing the issue and provided excellent customer service. As a fellow store employee from years ago he helped troubleshoot.