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Frequently Asked Questions About Best Buy Ann Arbor

How do I check product availability at the Ann Arbor Best Buy?
How do I check my order status?
My local Ann Arbor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Ann Arbor stores’ holiday hours?

Recent Reviews

4.1
(3203 reviews)
BNGO U
November 19, 2024
2 out of 5
I went there this evening to buy the new Samsung galaxy phone and the rep who werre supposed to help me disappeared after I asked her some questions. Shhe left me waiting for long until somone else came for the help. Instead of helping me finalising my purchase she went to do Customer Service stuff. This happened around 5pm and i prefer not to dicslose her name but if i was her manager, i would held her responsible for losing a sale and for her lack of cusomer service skills. I will take my business to Amazon instead.
Response from Best Buy
November 21, 2024
Hello. I can understand how not receiving the proper assistance would be frustrating and we would be more than happy to get this experience documented for review as well as assist in any way that we can. Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Best, ^allisonS
William G
November 13, 2024
5 out of 5
I’ve been treated very well by the staff at this location on multiple occasions. They have gone above and beyond for me when things have gone wrong with the larger company’s support system. I trust this store to handle anything and will come back whenever I have large appliances that I need to replace.
Jerry B
November 13, 2024
5 out of 5
Great store Good employees
D C
November 04, 2024
1 out of 5
Best Buy sold me a new Samsung TV. Part of the pitch is the Total membership which offers 60 day price match if the price drops. So the price dropped and so I called to get the adjustment. But Best Buy tells me I don’t qualify because I bundled FUBU TV for 30 days (at night cost). I knew nothing about this TV offer but it seems ridiculous.
Response from Best Buy
November 04, 2024
Hello and thanks for reaching out on Google, DC. We understand the frustration when a price match is denied. We'd like to look into this here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64387692. Kindly, ^Graham

About Best Buy Ann Arbor

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