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Best Buy Dearborn
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Frequently Asked Questions About Best Buy Dearborn
How do I check product availability at the Dearborn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dearborn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dearborn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dearborn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4408 reviews)
Anju J
December 06, 2025
5 out of 5
Be owner my experience is grateful. I suggest you to come and try please .it was so awesome.
Steve O
December 06, 2025
1 out of 5
Customer miss guidance by Chad, unable to answer simple question, and after a long wait, he sends me back to the old line I was in, but did not return me to my spot, and let 3 customer go in front me. If they can manage a line, how do you expect the rest of the services to be? Do not recommend this branch.
Response from Best Buy
December 06, 2025
Hello, Steve,
We appreciate you taking the time to leave your feedback. Being pulled out of line and then moved back in line behind where you were, would be frustrating, so we can understand your concern. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/wlsfxp), Twitter/X (https://bby.me/pwb5hk), or Instagram (https://bby.me/m9vved). Please reference Google Review #82707.
Around t
December 05, 2025
1 out of 5
Very bad experiences, with or without a membership they dont care about their costumers!!!!
Abdul N
December 02, 2025
1 out of 5
All I gotta say is my buy everything from best buy as I never have issues.. but this time was a nightmare.. I ordered a washer and dryer for my mother online and had them delivered.. there delivery company they sent were very unprofessional and smell like they were having a good time b4 work.. so they look at the door and said it wont fit they wanted to drop it off in the garage. I told them if they called ahead of time like there suppose to I would've had the door out.. so we decided to go from the other door..they took them to the basement and said I didnt pay to unhook old appliance and haul away I have to pay 100.. I gladly paid the 100 they disconnected the old appliance then took the washer out the dryer saud they couldn't take it out it was bigger.. smh there absolutely the same size as the washer... then out of no where they left.. I called customer service and they told me they couldn't install it because the vent for dryer was not right and washer line was leaking (he didnt turn the valve off all the way). I paid 400 dollars for a guy to come install same day...So they left me with nothing I paid for install and haul away and didnt get that . They said they will call me back with a manager.. never called me back called the next day. I called the next day and they told me they cant take out the install fee or the haul away fee I would have to cancel the whole order.. also I forgot to mention washer and dryer were heavily dented and scratched so they just offered me 80 dollars for my trouble and I keep them..... I forgot to tell u guys I been a total tech member aint the install apart of the agreement... all my appliance and electronics are from best buy u guys made acouple hundredth from that sale but u losing a customer for life...