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Frequently Asked Questions About Best Buy Kalamazoo

How do I check product availability at the Kalamazoo Best Buy?
How do I check my order status?
My local Kalamazoo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Kalamazoo stores’ holiday hours?

Recent Reviews

4.1
(3913 reviews)
Brett H
September 10, 2025
4 out of 5
Placed looked like a hot mess. Salesman was great, but stressed. He did a good job with what he had.
Agrope 3
September 10, 2025
1 out of 5
Every time I have to go to this store, I have to think twice. They have very poor customer service, and when I need help finding an item, it’s just luck if someone can actually help you
Response from Best Buy
September 11, 2025
Hello, We appreciate you taking the time to provide your feedback. Trying to get assistance on a purchase should be an easy process at your local Best Buy, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/340rca), Twitter/X (https://bby.me/miuqcp), or Instagram (https://bby.me/lww8gt). Please reference Google Review #41932.
Mad M
September 07, 2025
5 out of 5
Always immediately helpful. Always cool stuff
Rich B
September 06, 2025
5 out of 5
I usually shop online for convenience but came into your store yesterday. You have a super professional and efficient team. Khalil was excellent and very knowledgeable and helpful. He talked me out of the TV I came there for after I looked around online and thought I knew what I wanted. He showed me a much better fit for my family along with all of the technical reasons why it would work better in our family room. He taught me so much I didn’t know about the latest TVs and made it easy for me to decide confidently. He showed me that the one he recommended was also on sale and equivalent in price and I felt he was being genuinely helpful and cared vs trying to upsell me on anything. We got the TV home and put it up right away and were blown away; it’s an amazing product and we are super happy. Friday night movie night was a big win last night. Thanks Khalil and team, excellent experience here and nice job. I highly recommend!!

About Best Buy Kalamazoo

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