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Frequently Asked Questions About Best Buy Madison Heights/Troy

How do I check product availability at the Madison Heights/Troy Best Buy?
How do I check my order status?
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Madison Heights/Troy stores’ holiday hours?

Recent Reviews

4.1
(5447 reviews)
Nelly H
October 30, 2025
5 out of 5
They were so nice and helpful. And the item i needed fit perfectly
Garth H
October 26, 2025
5 out of 5
Don't be afraid to ask for assistance they are very knowledgeable and helpful
Lisa
October 25, 2025
1 out of 5
Absolutely worst communication and interaction I’ve ever had. Two refrigerators delivered over 4 days both dented! And you can not call the store to speak to anyone, goes straight to a call center🤦🏻‍♀️
Response from Best Buy
October 25, 2025
Hello, Lisa, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when wanting clear communication about your upcoming delivery. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #60489" when reaching out on social.
Matthew H
October 18, 2025
4 out of 5
Staff bigs you (if needing something) other then that good customer service when purchasing an item. Delivery service is great!

About Best Buy Madison Heights/Troy

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