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Best Buy Madison Heights/Troy
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Frequently Asked Questions About Best Buy Madison Heights/Troy
How do I check product availability at the Madison Heights/Troy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Heights/Troy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison Heights/Troy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Heights/Troy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5619 reviews)
Michal P
October 14, 2026
1 out of 5
Not the location specifically but the customer service AI is very unhelpful. I'm sure this is a corporate thing not store specific
Response from Best Buy
October 14, 2026
We appreciate you taking time out of your day to share feedback. Needing assistance and feeling like the AI support tools were unable to adequately address your concerns would understandably be frustrating. We recognize how important it is to have access to helpful support when questions or issues arise, and we appreciate you sharing your experience.
Please reach out to us in a private message on our socials:
Instagram (https://bby.me/6z9YeB)
Facebook (https://bby.me/4P2snF)
Twitter/X (https://bby.me/YzobyU)
Please mention your Google review #238061, so we can review this further with you.
Janet H
October 14, 2026
4 out of 5
They were very friendly,had just what I needed available,service was good.
Riyadul H
October 10, 2026
5 out of 5
went there for battery replacement and got it back within an hour
J L
October 06, 2026
4 out of 5
This is a convenient location and one of the few remaining Best Buy stores in the metro area.