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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(3860 reviews)
Jeanette M
April 15, 2025
1 out of 5
I purchased a desktop computer and a year of support. I had an appointment to pick up my new computer with transferred data from my old. I was to install Word and my security subscription and go over the basics. When I arrived, they were short staffed and after waiting 45 minutes, I left with my computer and installed everything on my own. I'm not sure why I paid for the Geek Squad services if I was not able to use them.
Response from Best Buy
April 15, 2025
Hey, Jeanette. Thank you for providing this feedback. We can definitely understand wanting to get the service you expect when arriving for a scheduled appointment. We would like to do whatever we can to help remedy your situation. If you still need some assistance, you can connect with a live representative through one of the social media platforms listed below. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy When you private message us, please include your full name, phone number, email, and reference your Google review number #65044049. Sincerely, ^Jason
Rick
April 13, 2025
4 out of 5
I purchase a computer with Julius. He gave great customer service
Alexander R
April 10, 2025
1 out of 5
3 employees chilling out and complaining about surveys while I was trying to find stuff to purchase. Sadly, Amazon was easier.
Response from Best Buy
April 11, 2025
Hi, Alexander, I am saddened to hear of what you experienced at your local Best Buy store. One of the benefits of shopping in store is the opportunity to receive knowledgeable and impartial advice along with the ability to ask questions to ensure that you are confident with your purchase. We are truly disappointed that your recent visit was less than desirable. I share your disappointment and would like for you to reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) so that we can document this occurrence in hopes to generate better experiences going forward. When reaching out, be sure to send a private message that includes your full name, phone number, email address, along with mentioning this Google review (65031091). Sincerely, ^Tina
MD
April 03, 2025
4 out of 5
I went to this store to get a mouse for my laptop and a speaker. The gentleman in the computer section was very knowledgeable and pleasant to speak with, he answered all my questions with honesty. The workers I dealt with in the speaker section were nice. Took the time to answer questions and take care of my payment and order.

About Best Buy Novi

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