Best Buy Novi

I recently purchased a cell phone and was not allowed to use a $250 E-gift card because I was told that it contained no funds. I was given a reference number to contact corporate and told that I would receive a replacement gift card by the corporate team on the phone because they could see that the E-gift card was fraudulently used. I did not receive the card after four days, so I called back for an update. I was told that this was not the responsibility of best buy by best buy corporate staff, and that I would have to contact the authorities for a police report...I don't understand how this could be considered good customer service!!! They should have told me this from the beginning instead of informing me that I would receive the replacement after a couple of days. I initially received the E-gift card as a part of a promotion for the purchase of a refrigerator and it helped to make the difference vs. purchasing a similar refrigerator at CostCo. I will source my future purchases through Costco from this point forward as I have experienced much better customer service through their corporate customer care team!

I had a very disappointing experience at Best Buy. A couple of days ago, I went to the store to buy a phone for my parents. I specifically asked the sales associate if they could transfer everything from the old phone to the new one. He told me it would be “no problem” and that it would only take about 10 minutes. Today, I drove back to the store with my parents to complete the purchase, and suddenly they told us it would cost $40 just to transfer the data from the old phone to the new one. This was never mentioned during my first visit. I spoke with two managers about the situation, but neither of them took responsibility. All they said was that they “don’t know what their employees say.” That response was extremely frustrating and unhelpful. It’s very disappointing when a company doesn’t stand behind what their staff tells customers. A simple solution or acknowledgment would have gone a long way. Instead, it felt like they just didn’t care.

My go to store for any electronic gear,wanted a center speaker,reviewed the speaker in the sound room. Made my choice.received unit today sounds great.

Excelent service