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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(3941 reviews)
jeremy c
August 21, 2025
3 out of 5
One person checking people out while 40 run the store. I waited in line for 15 mins while the checkout girl performed customer service returns. They ask everyone a bunch of questions when it their turn to checkout. They offer emails credit cards and rewards. This is ok it’s not cool if you’re in a hurry
Response from Best Buy
August 21, 2025
Hey there, Jeremy, We appreciate you reaching out to provide us with your feedback. I know how important it is to have fast and convenient customer service, and I can understand your concerns surrounding this. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/2bt7x0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #32751" and share your full name, email, and phone number. All the best, ^Jacob
Sabreena K
August 16, 2025
2 out of 5
Hard to find anyone to help
Danilo R
August 09, 2025
1 out of 5
Very bad customer service. This is the third time I've come to this store because it's the only one close to me, and they never approached me. I only wanted to get a Samsung S25, but no one bothered to help us. But other people are served first when they first come in. I think there's a lot of racism on that front.
Response from Best Buy
August 09, 2025
Hello, Danilo, Thank you for leaving a review here on Google. I can certainly understand expecting to feel welcome and supported when shopping at your local Best Buy. This is far from the experience we want out customers to have. Please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/p5lwfj), Twitter/X (https://bby.me/e2a2gd), or Instagram (https://bby.me/peaizq). Please reference the phrase “Google review #26869” when reaching out. Regards, ^Ravi
Manav s
August 05, 2025
3 out of 5
They were severely short staffed but their attitude was really nice while helping. They were knowledgeable and helped to the best of their abilities

About Best Buy Novi

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