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We are back open!
Come check out your newly remodeled store.
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Novi
How do I check product availability at the Novi Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Novi stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Novi Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3897 reviews)
Jay W
June 18, 2025
4 out of 5
Always enjoy going into Best Buy. Is usually my go to place for tech unless buying manufacturer direct is cheaper.
Always great sales around the holidays and back to school
Marti G
June 15, 2025
5 out of 5
Mary was very helpful and courteous.
seymour m
June 14, 2025
5 out of 5
Recently picked up a new computer and was assisted by Reuben. He as very patient (I am a senior citizen and appreciate that); he was also very thorough and made sure that I understood each step in use. My complimets on having such a valuable agent on staff.
James R
June 12, 2025
5 out of 5
I bought a Dell computer for me and a Samsung 55-inch TV for my 91-year-old mother and had the geek squad come out and hook it up for her because I needed everything to work perfectly because mom is half blind and hard of hearing so I needed to sync her Bose headphones as well. The salesman guaranteed me the TV stand would be in the middle not the legs on the sides. Well guess what the TV arrived and it was the legs on the sides that now don't fit on her TV stand. I told the geeks to take it back and off I went to Best Buy. I arrived at the store and told the sales rep what happened he got the manager over and corrected the problem. I upgraded to a better TV with a better picture and a stand in the middle and now my mother is very 😊 happy. It was a little hiccup but in the end, everything is sunshine and lollipops 🍭 oh yes I love my new Dell computer it is working beautifully 😍 So if you ever need any electronics Best Buy is the place to go.