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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(4150 reviews)
Justin D
September 02, 2026
1 out of 5
After being a Best Buy customer for over 10 years this is the worse customer experience I have ever dealt with, dealing with the Associate Maxine . She is very rude and dismissive, she had an attitude with me asking questions and didn’t want to help me an anyway . Seemed like she didn’t want to be at work . I really hope Best Buy takes a close look at the employees that they employee at their company that are representing their store because Maxine isn’t a good representation !
Jacob G
August 31, 2026
1 out of 5
The geek squad is the most unhelpful team I’ve ever encountered. $250 for what? A complete joke
Response from Best Buy
August 31, 2026
Hello. We know how important it is to be able to get the service you except when you need it. If you still need some help with your repair, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #216192 in your message. Thanks.
Bernard M
August 29, 2026
5 out of 5
Was a quick stop to get some HDMI cables. But I've bought lots of items there. From tvs to appliances
Joella T
August 26, 2026
5 out of 5
Kory was the associate that helped us, he was very knowledgeable. He went above and beyond helping us pick our computer. His patience and helpfulness were outstanding!!! I would highly recommend this Best Buy, especially if you can get Kory

About Best Buy Novi

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