Best Buy Novi

I needed a refrigerator fast. Mine had quit. The appliance salesman helped me very much. He sat down with me and brought up models that met my criteria and checked if the one I selected could be delivered fast. It could. Went home and my refrigerator started working again so I had to cancel my order. He took care of me again and in no time it was reversed. His name was Alex and if mine gives up the ghost again I'll be sure to go back and find him. Super service with a smile!

I went in looking for cameras and a basic home security system. My sister had recently bought a washer dryer combination from the store, and was extremely satisfied with the help and attention she received from a sales person whose name was Mike. This time the salesperson's name was Aaron, and he couldn't have been more helpful. Very knowledgeable, and I'm sure we selected the right system and got the right price.

DO NOT GO TO THIS GEEK SQUAD. Unbelievably incompetent group of people. I went to pick up my computer after 2 weeks, and was made to wait over an hour, being told I owed money but someone had already closed out the order, so he needed a manager to override. The manager clearly did not understand that he was just sitting there until she arrived, so she continued helping another customer, and he whispered to his coworker about what to do, too afraid to call again. When she finally showed up, she quickly entered something into the system and told me I should actually be receiving a $90 refund, and there was no further action required. Today, a full week later, I get a call asking when am I going to come pick up my computer, as it's been there since May. I tell them I already picked it up (I am currently typing this on it) and repeat the saga of what happened, stating the final conclusion that I shoudl be expecting a $90 refund. Manager then gets on the phone unprompted to argue that she never said that and that no refund is coming, that my order is complete and closed out... then why did you call me to come pick it up moments ago?? I am blown away by the ineffective systems and knowledge of this department. I will never ever be taking any tech there to be serviced again.

We bought a new laptop here. Excellent experience, and I do this for a living - buy laptops for my company. The young man who helped us, Avery I think was his name, was awesome. Super helpful and pleasant. Don’t buy online. Shop local.