Terrible service at Geek Squad! Do not recommend! No sense of urgency to help customers. After waiting 30 minutes in hopes to get on the waiting list, the associate explained it would take as long as it’s going to take him to finish. He didn’t know how long that would take and no other associates available.
I was so confused and overwhelmed with the amount of options for TV’s until I ran into Aaron. He was so knowledgeable, kind, and patient. He truly went above and beyond and should be recognized. He simplified the process and truly made it an enjoyable experience. Thank you again sir. Will be recommending all my family and friends to deal with Aaron specifically at this location
It's 7 o clock and you guys think appropriate to have one person working the registers.... Not fair to the 10 people in line or the one worker behind the counter
Response from Best Buy
July 13, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Thank you Michael Sansotta of Best Buy Northville/Novi Haggerty Rd. for going beyond great customer service to be sure we were happy with our new Samsung Mini RGB TELEVISION. Michael came to our house after hours to help us set up our new set. We love the amazing high definition picture. Looking forward to years of amazing picture quality. Thank you Michael.