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Frequently Asked Questions About Best Buy Novi

How do I check product availability at the Novi Best Buy?
How do I check my order status?
My local Novi Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Novi stores’ holiday hours?

Recent Reviews

4.1
(4120 reviews)
katherine k
July 13, 2026
1 out of 5
Terrible service at Geek Squad! Do not recommend! No sense of urgency to help customers. After waiting 30 minutes in hopes to get on the waiting list, the associate explained it would take as long as it’s going to take him to finish. He didn’t know how long that would take and no other associates available.
Chris J
July 13, 2026
5 out of 5
I was so confused and overwhelmed with the amount of options for TV’s until I ran into Aaron. He was so knowledgeable, kind, and patient. He truly went above and beyond and should be recognized. He simplified the process and truly made it an enjoyable experience. Thank you again sir. Will be recommending all my family and friends to deal with Aaron specifically at this location
Kyle W
July 13, 2026
2 out of 5
It's 7 o clock and you guys think appropriate to have one person working the registers.... Not fair to the 10 people in line or the one worker behind the counter
Response from Best Buy
July 13, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Patti H
July 08, 2026
5 out of 5
Thank you Michael Sansotta of Best Buy Northville/Novi Haggerty Rd. for going beyond great customer service to be sure we were happy with our new Samsung Mini RGB TELEVISION. Michael came to our house after hours to help us set up our new set. We love the amazing high definition picture. Looking forward to years of amazing picture quality. Thank you Michael.

About Best Buy Novi

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