Best Buy Salem

went here black friday to do a price match (i know it’s insane) but ADAM made the experience so much less chaotic. he is truly an employee who goes above and beyond for the customers. he made us feel so welcome and made us laugh in stressful situations. We could not get through this without him and i’m so so grateful that he was our sales associate!

Two negative things happened in a single visit. I bought an Oura ring and tried to use two brand new $100 Visa gift cards that I had to offset the cost. They were initially declined so I got out of line, made sure they were activated and got back in line, this time with another staff member. Still declined. I got out of line again, called the gift card number to ensure they were activated and ready to use, and got back in line again, this time with a THIRD staff member - only for them to be declined again. I asked the staff member to check with a manager, which he did, and he came back to tell me they don't accept Visa gift cards. This is fine, but maybe make sure your team gets the memo so I don't waste a half an hour with three different reps who clearly didn't know the store doesn't accept Visa gift cards. Second issue in the same visit - while standing in line during this ordeal, I witnessed a staff member yell at a customer in front of a full line of people. The customer was attempting to get back reward points from a return and didn't understand that the points could not be converted to cash value or store credit. The customer was upset and a little pushy but he was NOT being loud or rude, he clearly just didn't understand how it worked and the situation could have been diffused if the staff member explained it better. Meanwhile, this staff member is accusing him of lying and speaking to him extremely rudely and loudly. It was uncomfortable. Teach your people how to handle challenging situations and deescalate. And in the case of the gift cards, maybe make sure they know how to work there in general.

I’ve tried to give this Best Buy location multiple chances, but every visit proves the same thing: the level of incompetence here is unreal. My latest visit — replacing a defective Dyson Airwrap under my annual Totaltech membership — took over an hour and was handled with zero understanding of their own policy. Totaltech clearly states that Dyson hair tools are covered for both accidental and non-accidental damage with no deductible. Yet the staff insisted on charging me a fee and misclassified my claim, even though my replacement should have been $0. Derick, the warehouse manager, kept saying he “just follows the computer prompts” and that he took e-learnings, as if that excused misapplying the policy. At one point I honestly thought: “E-learnings ain’t cutting it if the synapses ain’t synapsing.” Because clearly, simply clicking through training modules is not the same as understanding the policy customers actually rely on. When Derick couldn’t explain the charges, he brought over Slick Rick (Axcel C.) to “diffuse” the situation. Instead, he spoke to me condescendingly and told me it was “common sense,” which was insulting considering the situation was caused entirely by their misclassification of the claim. After leaving frustrated, I called Geek Squad Support directly — and they confirmed exactly what I already knew: the replacement should have been free, and the store processed it incorrectly. So not only did I waste over an hour being dismissed, talked over, and handed generic papers instead of help — I also had to verify their mistake with corporate afterward. This location urgently needs retraining on Totaltech coverage, how to classify claims correctly, and how to speak to customers with basic respect. Until then, I strongly recommend visiting another Best Buy if you expect competent service. At the end of the day, I know what I’m buying — the staff here should know what they’re selling. I have been a loyal customer for over 25 years.

You can't even get in contact with the store. No matter what you say or what button you dial, it automatically routes you to a call center in India. My package was delayed. I sat on the phone for an hour to find out why. I was never given any information at all. I'll never buy anything from Best Buy again. Ill go to Amazon from now on to avoid headaches like this. 100% dissapointed