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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3552 reviews)
David K
April 07, 2025
5 out of 5
Recycled computers. Free. Quickly done.
Emerson E
April 06, 2025
1 out of 5
The person who works in the cell phone department seems to be doing you a big favor by helping you, he forgot that this is his job, uneducated, rude and unprepared.
Response from Best Buy
April 06, 2025
Emerson,
Thank you for the review. I can certainly understand your frustration with not receiving help in our Mobile Department. We always want our customers to feel welcomed and appreciated. I regret this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65015663.
Regards,
^Kristy
Amanda L
April 02, 2025
1 out of 5
Literally can NEVER get any help at this location. I have been 3 diff times for 2 ipads and a modem (spending good money) & have asked for help & im always told someone will come out to help. Not once in my 3 trips has anyone come to answer my questions or assist me and i stay waiting wasting my time. oh and when you complain that noone ever came to help. They laugh at you. Finally just heading to target to get some actual service.
Response from Best Buy
April 02, 2025
Hello, Amanda,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65000053
Regards,
^Brandon
Jarid R
April 01, 2025
4 out of 5
I will give it a decent rating even though I went to find a OtterBox for my daughter 's tablet and I wasn't sure about an OtterBox that I was looking at. So I asked the two guys right when you walk in that are supposed to know answers to your questions. If the OtterBox that I has selected would fit the tablet my daughter had and they both assured me that it would. I got home fought with that thing for over 20 minutes and it would not fit my daughter's tablet so those two guys didn't know what they were talking about... But I brought it back a couple days later and got my money back no problem and then just went to Amazon and ordered one for my daughter..... Thanks anyway